Be Excellent To Each Other

Thanks, I'll bear that in mind if I don't get a fix from O2.

Yeah, I'd be swapping - go via Topcashback to make it even more worthwhile. Unlimited texts and calls seems extravagant - I rarely use any - but you can go way under £10. And these days it's just a couple of texts to port your number.

I had a similar situation when I had home broadband and two mobiles with the same telco, they just couldn't seem to change one thing without messing up another, it was infuriating.

Moving to a different telco (and then back again when there was a good deal) seemed to do the trick, it was like starting over. It really shouldn't be that hard though.

I had a call on Monday from Theresa at O2's Complaints Review Service in response to my email complaint. Unfortunately, the screenshots of my account that I attached weren't visible, but she understood the problems I was having. She'd had a look at my account said that it appeared my number is associated with both a Pay and Go and a Pay Monthly account, so she was taking it up with the Migrations Back Office Team.

I haven't had a text to tell me to top up on Pay and Go, which I'd usually have had by now, so it looks like the've been tweaking things. I've also just checked on the phone app and the on-line account and the references to Pay and Go have disappeared, but it's not showing my Pay Monthly allowances yet. Perhaps they'll appear when the first DD payment is taken.

They're definitely fiddling with it, my SIM became 'not provisioned' just after I posted the previous update.

All sorted now.