BT started taking the piss with pricing, they put up the cost of unlimited Infinity 2 and line rental to £53 a month.
Part of the justification was that they gave me 1TB of their cloud storage (which I didn't want)
So moved to Plusnet which is costing me £33.50 all in for the next 18 months with the same fibre deal and speed.
I called them beforehand to discuss the moving process and ordered it on the phone.
Made it clear I didn't want their router, they still sent one
This morning I get up and half the power is out in the house, (unrelated I think) so I flicked the breaker back in the garage, the power to the router etc had not been affected but no internet.
So I figure its change over day and enter the new details into my router, still no internet. Called them at 7.30 and get through straight away despite a message saying wait times are 15 min.
The girl told me I should have had a text and that the new service would go live before midnight today, just I was telling her how crap that was, I noticed the light on one of the Velop nodes had turned blue which means internet.
So all good, download speed is a bit slower but that's to be expected for the next 10 days.