MetalAngel wrote:
Lost property is the bane of any train operator customer service dept's existence.
Quite often after doing our best to advise them and still being shouted at with, 'but this laptop/briefcase/umbrella/pair of gloves/bag is CRUCIALLY IMPORTANT TO ME!', we'd simply say, 'with all due respect, if it really is that important, why weren't you taking better care of it?'
In London it is monumentally shit though.
Person - "Hello, I left my rucksack on the train. Is there any chance it has been handed in to Lost Property?"
Customer 'Services' - "Possibly."
P - "How can I find out."
CS - "It might be taken to Cannon Street Station."
P - "When might it get there?"
CS - "Don't know."
P - "Do you have a rough idea? A day? A week? Do things get thrown away?"
CS - "I wouldn't really know."
P- "Okay, I guess."
Person goes to Cannon Street Station, as it's not too far away.
P - "Hello. I was wondering if I could check if something has been handed in at Lost Property?"
CS - "What?"
P - "Lost Property?"
CS - "We don't have one."
P - "I was told it was here, at this station?"
CS - "Nope."
Person phones up train operator again. Gets told that it might be at Cannon Street Station, but could not possibly be somewhere else. Apparently there's a big room there. But there isn't really.
After a while, person gives up.
I genuinely believe that there is no Lost Property service for South Eastern trains, and defy anyone to find proof that there is.