I ordered some paper from Amazon a little while back, and it arrived with the outer box damaged, and the sleeve of some of the individual reams also damaged, with the paper exposed, and slightly disturbed.
Amazon said they would send a courier to pick the box up and send out a new one. They said the courier would contact me in 3-5 days to arrange a time to pick up. Instead they arrived the same day (before I had time to sort out returns label or anything, and obviously couldn't accept it, so they left.
The next day, the replacement box of paper arrived, also damaged, but not quite as bad as the previous box. So I spoke to Amazon again, and they cancelled the order completly and told me the courier would be in touch, blah blah, and I explained what happened to the last courier and was told not to worry, it would all be sorted.
In the meantime I ordered a different brand of paper which arrived fine and intact.
It's been over a week, and I'd not heard from any courier company, and obviously the refund has not been processed, so I spoke to Amazon today. They've now issued the refund, and I don't have to return the damaged boxes of paper!
So I now have 15 reams of paper (5 paid for, and 10 written off by Amazon) 12 of which are perfectly fine to use in a printer, and the other 3 are fine for drawing, freehand writing or whatever (not risking them in the printer as they could cause a jam).