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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Nov 20, 2020 16:10 
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Location: Shropshire, UK
It has been delivered.

Amusingly, despite being “guaranteed by 1pm” and having nearly 14 additional days to be delivered, they still delivered it 3 minutes late.

(but not really as it’s up to 4pm now with COVID etc.)


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 02, 2020 12:55 
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Comfortably Dumb

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Had another customer reporting a delayed parcel from an order placed in October. It arrived today and he sent me a photo of the reason for the delay.
Attachment:
parcel.PNG


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 02, 2020 12:59 
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That’s worse than when I found a letter for Notting Hill in my bag.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 12:30 
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Master of dodgy spelling....

Joined: 25th Sep, 2008
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Location: shropshire, uk
TNT have lost my chair.

Apparently it was scanned in a hub. Ffs

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 12:37 
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KovacsC wrote:
TNT have lost my chair.

Apparently it was scanned in a hub. Ffs

?:|


:facepalm:



:belm:

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 12:38 
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Master of dodgy spelling....

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I know. It is a big heavy box. It is was an interesting chat with the help desk. :)

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 12:39 
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Unpossible!

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KovacsC wrote:
I know. It is a big heavy box. It is was an interesting chat with the help desk. :)

"where's my chair"
"dunno mate"
"fuck"


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 13:10 
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Not a moan moan at all, but I sent a few cards a few days ago and a couple to the Netherlands reached the recipients before the ones in the U.K. got to where they were headed.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 13:50 
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They’ll probably sit on it for a while now

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Dec 04, 2020 14:17 
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My A1200 motherboard is now back in my hands, you'll all no doubt be pleased to know.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 07, 2020 12:10 
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Master of dodgy spelling....

Joined: 25th Sep, 2008
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Location: shropshire, uk
DavPaz wrote:
KovacsC wrote:
I know. It is a big heavy box. It is was an interesting chat with the help desk. :)

"where's my chair"
"dunno mate"
"fuck"


Similar today...

Me:- Have you found it yet....
TNT - It can take up to 3 days to locate.
Me:- You lost it on the 2nd...
TNT - It can take up to 3 days to locate.
Me:- .......
TNT - It can take up to 3 days to locate. is there anything else I can help you with?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 07, 2020 13:06 
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So they have until the end of today to find it? I assume 3 days means 3 business days. Very shit robotic response though.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 07, 2020 14:09 
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Master of dodgy spelling....

Joined: 25th Sep, 2008
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Location: shropshire, uk
Quote:
Good afternoon Mark,

I'm sorry you've had to raise this query with us.

I have begun full searches for this consignment and will provide an update by 17.00 Thursday or straight away if the goods are located within that time.

If a replacement item is needed in the mean time, I would suggest that you contact the sending company to arrange this.

I am sorry for the issues that this may have caused.





looks like it will be a few more days....

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 11:10 
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Not sure this is going to end well.
I had an Amazon parcel delivered by Hermes (Christmas, I guess), but it had to go back. Amazon sent me the labels, but it wasn't very clear about getting it picked up, did I need to arrange it, or was someone just going to come?

I might have messed with the system slightly by also getting Hermes to come and collect another package, so when the nice Hermes lady came for that one, I asked her if she'd take the return as well, and as it scanned ok, she did. Checked the tracking and it had all gone through correctly.

Checked the tracking again this morning, and it's now been updated to say they tried to collect it, but I wasn't in (this is about 2 hours after it was actually collected). Obviously, I was in, and I was in all day yesterday when they presumably tried again to collect (without updating the tracking).

I'm hoping Hermes legendary customer service can sort this out for me (although collecting a parcel then updating the tracking to say you haven't had it is basically theft, right).


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 11:12 
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Joans wrote:
Not sure this is going to end well.

It’ll be fine

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 11:40 
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I appreciate your reassurance/confidence, although given the number of times couriers can't find something when their own tracking says they have it, I'm not holding my breath on this one.

Hermes having some kind of customer service would be useful.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 12:14 
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Comfortably Dumb

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The Hermes emails that get sent via eBay are similarly poor.

Attachment:
hermes.PNG


At least the subject has "Your parcel is now with your local Hermes courier for delivery" so at least there's some info in there besides 'null'


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 12:41 
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Gogmagog

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The local Hermes guy here is great. He's getting a Christmas box

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 13:34 
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My Hermes people are great too. I send all my ebay stuff via Hermes not only because it's half prices postage at the moment, but ebay have some special deal with them so I feel like I'm covered if anything goes wrong.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 14:52 
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Having no idea how you might speak to an actual Hermes person I ended up speaking to Amazon, who basically said, don't worry about it, we'll give you your money back anyway. So I guess it's not my problem anymore.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 16:57 
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Mr Chonks wrote:
Joans wrote:
Not sure this is going to end well.

It’ll be fine

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 18:15 
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Yes

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When we've had issues with Hermes not picking up Amazon returns the trick was always to get in touch directly with Amazon who are usually nothing short of amazing. So I'm glad you're sorted.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 18:46 
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Mr Chonks wrote:
Mr Chonks wrote:
Joans wrote:
Not sure this is going to end well.

It’ll be fine


I'd assumed you meant "this highly professional courier company will sort it out", rather than "Amazon won't give a shit", but you were technically correct.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Dec 09, 2020 18:49 
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Joans wrote:
Mr Chonks wrote:
Mr Chonks wrote:
Joans wrote:
Not sure this is going to end well.

It’ll be fine


I'd assumed you meant "this highly professional courier company will sort it out", rather than "Amazon won't give a shit", but you were technically correct.

Thank you

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Dec 12, 2020 19:47 
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Master of dodgy spelling....

Joined: 25th Sep, 2008
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TNT have confirmed they have lost my parcel. Which is impressive, they collected it and did not scan it in at the hub. So lost within 4 hours !!

Secret labs are sending me a new chair not with TNT.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Dec 12, 2020 20:49 
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Dynamite news!

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Dec 12, 2020 21:12 
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Master of dodgy spelling....

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I was exploding with rage earlier.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Dec 12, 2020 21:57 
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Sitting balls-back folder

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At least the story doesn't end with a damp squib.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Dec 13, 2020 12:20 
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Ooh, mine does. Apparently my package was returned to Amazon yesterday.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 10:52 
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Paws for thought

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I see amazon are making sure the drivers aren't absconding with (presumably only fairly expensive)items. I now have a password that has to be given to the driver for them to complete the delivery, but they don't know the password.

Rather stops people saying they hadn't got a package when they had/delivery to the wrong house/not bothering with delivery/ taking the parcel for themselves/abandoning the parcel outside without alerting me etc


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 11:02 
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Isn't that lovely?

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Mr Dave wrote:
I see amazon are making sure the drivers aren't absconding with (presumably only fairly expensive)items. I now have a password that has to be given to the driver for them to complete the delivery, but they don't know the password.

Rather stops people saying they hadn't got a package when they had/delivery to the wrong house/not bothering with delivery/ taking the parcel for themselves/abandoning the parcel outside without alerting me etc


Either

1) The driver learns your single password, and then what's the point

or

2) You have to remember/come up with a different password for every delivery

Either way it seems less than ideal.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 11:06 
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Paws for thought

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Malc wrote:
Mr Dave wrote:
I see amazon are making sure the drivers aren't absconding with (presumably only fairly expensive)items. I now have a password that has to be given to the driver for them to complete the delivery, but they don't know the password.

Rather stops people saying they hadn't got a package when they had/delivery to the wrong house/not bothering with delivery/ taking the parcel for themselves/abandoning the parcel outside without alerting me etc


Either

1) The driver learns your single password, and then what's the point

or

2) You have to remember/come up with a different password for every delivery

Either way it seems less than ideal.


they send a unique password to you for each delivery.. remembering is presumably as hard as looking at the message they send you


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 11:29 
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Isn't that lovely?

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That's not as bad as it could be I guess, but it still seems less than ideal.

Let's say that I order something, so I get the email/notification of the password, but then I am not in when the parcel arrives. My wife or kids don't know what the password is.

What happens then?

Also, I guess they must be trying it out in certain areas, because they just dump the stuff in our porch (or in our shed and then not tell anyone that it's there, and you only discover a missing Christmas present in mid January when a second parcel is put there that you do get told about - but that might just be me?)

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 11:36 
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Malc wrote:
Also, I guess they must be trying it out in certain areas

I think they just do it when delivering to the addresses of known thieves/wronguns.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 11:57 
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markg wrote:
Malc wrote:
Also, I guess they must be trying it out in certain areas

I think they just do it when delivering to the addresses of known thieves/wronguns.

:D

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 12:59 
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Quote:
What happens then?


Without knowing this new process, my instinctual answer is this: driver refuses to deliver and it’s treated like any other undeliverable parcel, ie goes back to the delivery office and you either collect or get it redelivered. Much like if you order booze and only your child is home.

I can see why it would be a slight inconvenience to the recipient, but if what Mr Dave says is indicative of the industry then it will save couriers and their customers millions per year dealing with fraud issues (from either recipient, neighbour or driver).

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 13:03 
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Ebay have QR codes that need to be scanned if someone collects something off you in person. I haven't used it yet, but it seems like a good way of doing it.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 13:35 
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Paws for thought

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myp wrote:
Quote:
What happens then?


Without knowing this new process, my instinctual answer is this: driver refuses to deliver and it’s treated like any other undeliverable parcel, ie goes back to the delivery office and you either collect or get it redelivered. Much like if you order booze and only your child is home.

I can see why it would be a slight inconvenience to the recipient, but if what Mr Dave says is indicative of the industry then it will save couriers and their customers millions per year dealing with fraud issues (from either recipient, neighbour or driver).

Yeah, that's pretty much what I'd expect...

https://www.amazon.co.uk/gp/help/custom ... _248764861

Having had less than a good time with laptops and other expensive items being "dellivered" but not to me, having had other expensive items left outside for just anyone to take without even as much as ringing my bell to alert me, and the way many ps5s mysteriously went missing on route, I can't help but feel this is a rather sensible system for expensive items.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 13:55 
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To be fair, if you are due having a parcel and know you need to exchange passwords and go out, not leaving your password with whoever it’s at home, that’s kind of on you. It sounds like a good system to me as we had things go missing last month (though I think they were mis-delivered to someone else and kept, rather than fraudulently kept by the driver, etc).

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 15:36 
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Isn't that lovely?

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Yeah, now I'm less "just woke up" and grumpy, I can see the benefits of it. It's still more hassle than not having to do it.

However, if there are lots of disputes about missing deliveries, then it's probably a pretty good idea.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 18:46 
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Be just. Be woke. Don’t be just woke up

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Feb 13, 2021 22:30 
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Paws for thought

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Malc wrote:
Yeah, now I'm less "just woke up" and grumpy, I can see the benefits of it. It's still more hassle than not having to do it.

However, if there are lots of disputes about missing deliveries, then it's probably a pretty good idea.

It added on about 15 seconds to the delivery. Not exactly a hardship


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Feb 14, 2021 0:47 
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Don’t try to kid Royal Mail about not receiving a tracked parcel. They can track it using GPS down to the very house it’s been delivered to. I’ve seen some supposedly angry people go away sheepishly from the office after being shown the cooordinates of their house where it was signed for. Usually a family member has taken it and not told them. But not always…

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Feb 14, 2021 2:03 
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Isn't that lovely?

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Mr Dave wrote:
Malc wrote:
Yeah, now I'm less "just woke up" and grumpy, I can see the benefits of it. It's still more hassle than not having to do it.

However, if there are lots of disputes about missing deliveries, then it's probably a pretty good idea.

It added on about 15 seconds to the delivery. Not exactly a hardship

I have "a thing" about inconveniences to innocent parties caused by arseholes who repeatedly exploit something until the system changes for the worse.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Feb 14, 2021 9:42 
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Malc wrote:
Mr Dave wrote:
Malc wrote:
Yeah, now I'm less "just woke up" and grumpy, I can see the benefits of it. It's still more hassle than not having to do it.

However, if there are lots of disputes about missing deliveries, then it's probably a pretty good idea.

It added on about 15 seconds to the delivery. Not exactly a hardship

I have "a thing" about inconveniences to innocent parties caused by arseholes who repeatedly exploit something until the system changes for the worse.


PARK LIFE


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Feb 14, 2021 9:44 
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Malc wrote:
I have "a thing" about inconveniences to innocent parties caused by arseholes who repeatedly exploit something until the system changes for the worse.


I feel the same about ticket barriers at railway stations


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Mar 01, 2024 14:34 
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Attachment:
IMG_7324.png


Quote:
The price of stamps will rise again on 2 April - the fourth increase in two years for the cost of sending a letter first class.
Royal Mail said the price of a first-class stamp would rise by 10p to £1.35 and second-class stamps would increase by 10p to 85p.


With the current level of service this feels like a bit of a push.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Mar 01, 2024 19:08 
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And yet parcels sent through Royal Mail are remarkably good value compared to most courier firms.
It’s all very odd


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Mar 01, 2024 23:20 
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Sent by DPD, one assumes.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Mar 02, 2024 21:39 
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Ticket to Ride World Champion

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DPD would like to apologise for the late delivery of the last joke.

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