TNT have lost my chair.

Apparently it was scanned in a hub. Ffs

I know. It is a big heavy box. It is was an interesting chat with the help desk.

"where's my chair"
"dunno mate"
"fuck"

Good afternoon Mark,

I'm sorry you've had to raise this query with us.

I have begun full searches for this consignment and will provide an update by 17.00 Thursday or straight away if the goods are located within that time.

If a replacement item is needed in the mean time, I would suggest that you contact the sending company to arrange this.

I am sorry for the issues that this may have caused.

Not sure this is going to end well.

It’ll be fine

I'd assumed you meant "this highly professional courier company will sort it out", rather than "Amazon won't give a shit", but you were technically correct.

I see amazon are making sure the drivers aren't absconding with (presumably only fairly expensive)items. I now have a password that has to be given to the driver for them to complete the delivery, but they don't know the password.

Rather stops people saying they hadn't got a package when they had/delivery to the wrong house/not bothering with delivery/ taking the parcel for themselves/abandoning the parcel outside without alerting me etc

Either

1) The driver learns your single password, and then what's the point

or

2) You have to remember/come up with a different password for every delivery

Either way it seems less than ideal.

Also, I guess they must be trying it out in certain areas

I think they just do it when delivering to the addresses of known thieves/wronguns.

What happens then?

Without knowing this new process, my instinctual answer is this: driver refuses to deliver and it’s treated like any other undeliverable parcel, ie goes back to the delivery office and you either collect or get it redelivered. Much like if you order booze and only your child is home.

I can see why it would be a slight inconvenience to the recipient, but if what Mr Dave says is indicative of the industry then it will save couriers and their customers millions per year dealing with fraud issues (from either recipient, neighbour or driver).

Yeah, now I'm less "just woke up" and grumpy, I can see the benefits of it. It's still more hassle than not having to do it.

However, if there are lots of disputes about missing deliveries, then it's probably a pretty good idea.

It added on about 15 seconds to the delivery. Not exactly a hardship

I have "a thing" about inconveniences to innocent parties caused by arseholes who repeatedly exploit something until the system changes for the worse.

I have "a thing" about inconveniences to innocent parties caused by arseholes who repeatedly exploit something until the system changes for the worse.

The price of stamps will rise again on 2 April - the fourth increase in two years for the cost of sending a letter first class.
Royal Mail said the price of a first-class stamp would rise by 10p to £1.35 and second-class stamps would increase by 10p to 85p.