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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 18:31 
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I'm not sure. All we have to go on is on the website where it shows the GPS location in lieu of the signature. There's no photos but I imagine if they exist, would be on the drivers phone. How ebay are going to see those to investigate the case fully is beyond me?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 18:41 
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Commander-in-Cheese

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And that's my point. Hermes have said "This is our policy in times of pandemic" and eBay have said "we are fine with this policy"

And now they're screwing you as a result.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 19:41 
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Dr Zoidberg wrote:
Couriers don’t do signatures, but they do take photos of the parcel placed in the open doorway of the house.
Now if the buyer says “that’s not my house” it’s easy to prove in real life, but do eBay or the courier firm verify that?

I think that’s DPD. Certainly DPD have asked for photos, but Hermes haven’t. Hermes (and Yodel) will also not bring anything to our flat but have started dumping everything in the stairwell or in the street.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 20:05 
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Can't re-member

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Yep. Royal Mail will be exactly the same at the moment

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Oct 02, 2020 9:46 
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TheVision wrote:
Here's an interesting one... I sold an item via eBay and sent it via their packlink service which uses Hermes as the carrier. The item says it's been delivered and signed for at the household but because of the pandemic, there isn't a signature on record. There is a verified GPS location instead though and it looks like it's the street in question so all should be good.

However.. The buyer is insisting that it hasn't turned up and has opened a case against me.

Despite having all the tracking details on hand, eBay have put the case on hold until October the 1st as they "need to get more information from the buyer on the condition of the item". You'd think that the fact it's been delivered would be enough wouldn't you but no. I shall wait and see what they say and look forward to no doubt having to give her a refund.


In a surprising twist of events, ebay have sided with me and not given the buyer her money back!

2020 just keeps on throwing these curve balls doesn't it? I just don't know what to believe anymore.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Oct 02, 2020 12:04 
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That is good news..

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Oct 02, 2020 13:59 
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Hooray! I didn’t expect that either, but it’s a result.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:12 
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Unpossible!

Joined: 27th Jun, 2008
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Just missed a parcel from DPD and they've pushed a blank card through the door with no details on it. So I have no idea where my parcel is. Thanks DPD!


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:15 
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DPD are usually really good at emailing you about what they've done

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:33 
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Dear Davpaz,

We've pushed a card through your letterbox.

KR.

DPD.
x


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:35 
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Fitness Nut...

Joined: 25th Sep, 2008
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TheVision wrote:
Dear Davpaz,

We've pushed a card through your letterbox.

KR.

DPD.
x


:DD :DD

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 18:28 
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Unpossible!

Joined: 27th Jun, 2008
Posts: 36572
The parcel was next door! Mystery solved!


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