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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 8:25 
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Joined: 31st Mar, 2008
Posts: 8072
We don't have a mailroom, postman rings the bell, gets let in, dumps his sack.

It had a tracking number, so presumably somebody should have signed for it, although I notice they've now changed it to say it was "ready for delivery", as opposed to "out for delivery". The Amazon tracking still says out for delivery.

I don't remember the exact time the postman came in Friday, but given the time of the update to say it was being held at the depot (and assuming it was physically there for them to scan it), the postman never had it with him.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 8:39 
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Joined: 27th Mar, 2008
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I think you’ve just got to hope it is out for delivery on the day you’ve selected. It is really confusing, though. At the very least you need to complain about the prime service. When is your last day at work to be able to receive it?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 10:57 
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It's not for Christmas, so there's no rush, it's just that when I order something I kind of hope that's the end of my involvement until it gets put into my hands, rather than having to chase it all over the place.

If it doesn't turn up today, then "failing to redeliver" is a complaint option on the royal mail site, so maybe I'll get to talk to an actual person then.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 12:17 
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Well, it's turned up, no updates to the tracking to say it was coming, just says it's been delivered (presumably the postman signed for it himself as he didn't get anyone here to sign).
No idea what happened on Friday.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:34 
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Joined: 5th Dec, 2010
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Ordered a Star Wars print for my sons room on the 10th, it said delivery by the 17th

As is becoming more common with Amazon as soon as you pay the delivery date changes

So now is arriving 4th Jan, its still not dispatched and 2 calls to Amazon later they won't let me cancel

Thankfully its not an Xmas present, other than this one everything has arrived in good time.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:46 
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They won’t let you cancel? Surely that’s not right if they aren’t going to dispatch it any time soon?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:52 
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Joined: 5th Dec, 2010
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Mimi wrote:
They won’t let you cancel? Surely that’s not right if they aren’t going to dispatch it any time soon?


No! I tried from the site and it said no, then 2 calls including a supervisor (Who said he would cancel) and still no movment.

Its quite a nice poster so I suppose I will just wait as Amazon is a pain to call now, call centres are not UK and they don't appear to give a damm.

Time was you would get a month extra Prime for you trouble , but thats never offered now.

Overall Amazon is still pretty good, an expensive gaming Keyboard I bought stopped working after 6 months earlier this year and they just refunded me straight away. Dispite the odd issue like this , which I guess you get at this time of year they are still my prefered place to shop.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:56 
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Prince of Fops

Joined: 14th May, 2009
Posts: 1864
asfish wrote:
Mimi wrote:
They won’t let you cancel? Surely that’s not right if they aren’t going to dispatch it any time soon?


No! I tried from the site and it said no, then 2 calls including a supervisor (Who said he would cancel) and still no movment.

Its quite a nice poster so I suppose I will just wait as Amazon is a pain to call now, call centres are not UK and they don't appear to give a damm.

Time was you would get a month extra Prime for you trouble , but thats never offered now.

Overall Amazon is still pretty good, an expensive gaming Keyboard I bought stopped working after 6 months earlier this year and they just refunded me straight away. Dispite the odd issue like this , which I guess you get at this time of year they are still my prefered place to shop.


When things have gone awry with deliveries or products, Amazon's customer service has never been anything other than excellent, for me. Items returned, cancelled or replaced, no questions asked. And apology credits thrown in when something's been a serious inconvenience e.g. item not arriving in time for a birthday.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:59 
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Gogmagog

Joined: 30th Mar, 2008
Posts: 43349
Location: West Yorkshire
I got an extra month of prime very recently when my beer was lobbed over the fence. I then got it free as it was out of date.
I'm very persuasive

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:09 

Joined: 30th Mar, 2008
Posts: 1481
MaliA wrote:
I got an extra month of prime very recently when my beer was lobbed over the fence. I then got it free as it was out of date.
I'm very persuasive

I also got a month's free prime when they took an extra nine days to deliver my Xbox One X. Didn't really compensate me for the hassle of the daily phone calls, contradictory responses etc. though.

(Especially as my wife pays for our prime anyway.)


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:09 
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Lupine member

Joined: 27th Mar, 2008
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Location: Nottingham
MaliA wrote:
I got an extra month of prime very recently when my beer was lobbed over the fence. I then got it free as it was out of date.
I'm very persuasive

Amazon will refund stuff at the drop of a hat, usually no questions asked. Even if I tell them I turned up for work and there was nothing for me to deliver they still pay me anyway. They have so much money it makes no difference to them.

I had six parcels to deliver the other night!

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:20 
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I took out my Amazon Prime subscription in December a couple of years back as I took advantage of a sale. Having it auto renew in December is a bit of a pain though so with some careful complaining, it now auto renews in March instead. Much better.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:35 
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Comfortably Dumb

Joined: 30th Mar, 2008
Posts: 10151
Location: Sunny Stoke
I saw that the ASA were considering investigating Amazon on their Prime service. I've used their next day delivery service quite a bit in the year I've had Prime and it's generally been spot on. Prior to yesterday, the last thing I'd bought was a pair of shoes which the site said wouldn't be next day, but the following Monday, but at least I knew in advance and in the end they turned up on the Saturday.

I was expecting some toys yesterday that I've ordered as presents for Christmas to arrive yesterday but no sign of them, so I'm guessing they'll come today. I don't really see it as a guaranteed service, but I suppose they should be careful about specifying the date of arrival during the cart process if they can't always stick to it.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:03 
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:3

Joined: 25th May, 2014
Posts: 1859
Location: Broseley
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:22 
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Fitness Nut...

Joined: 25th Sep, 2008
Posts: 18497
Location: shropshire, uk
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:25 
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Joined: 27th Mar, 2008
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I only nearly fell over once.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:33 
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:3

Joined: 25th May, 2014
Posts: 1859
Location: Broseley
KovacsC wrote:
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

I especially wouldn't want Myp to risk himself delivering my non-urgent Christmas presents. :luv:

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:41 
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Gogmagog

Joined: 30th Mar, 2008
Posts: 43349
Location: West Yorkshire
Jem wrote:
KovacsC wrote:
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

I especially wouldn't want Myp to risk himself delivering my non-urgent Christmas presents. :luv:


I've been ordering goods of increasing weight to make him fitter.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:53 
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Lupine member

Joined: 27th Mar, 2008
Posts: 50298
Location: Nottingham
MaliA wrote:
Jem wrote:
KovacsC wrote:
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

I especially wouldn't want Myp to risk himself delivering my non-urgent Christmas presents. :luv:


I've been ordering goods of increasing weight to make him fitter.

It's working!

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 14:38 
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Sitting balls-back folder

Joined: 30th Mar, 2008
Posts: 8771
Almost nothing I order on prime is delivered next day anymore.

Royal mail are being bigger dicks than usual - a load of stuff to our area (not just us) was marked as given to the post office because of failed deliveries. It took a couple of days for any of it to actually turn up there.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jan 01, 2018 18:08 
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Joined: 12th Apr, 2008
Posts: 12988
Location: Oxford
For once, the delivery company is not at fault but I am.

I took a parcel in for a neighbour, but the following day they still weren't at home and as I was going away for the weekend I thought I'd be helpful and pass it on to someone else so they could still get it without delay as it looked quite urgent. No neighbours were around, so at lunchtime on Friday I placed it in their recycling box and left a note. There are no collections on that day and I couldn't find a Christmas timetable. Besides, at half-one on the Friday afternoon after Christmas if a truck was coming around it would have been and gone by now.

Well, I get home today and see a note from my neighbour saying that they had arrived home on Saturday and their recycling box was empty. I immediately went next door to apologise (which was graciously accepted) but I still feel pretty rotten that my gamble had backfired. I'd have been better off rejecting the parcel or just holding on to it.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 15:40 
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Noob as of 6/8/10

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Kern wrote:
.........
Well, I get home today and see a note from my neighbour saying that they had arrived home on Saturday and their recycling box was empty.


Is there any possibility that they are just lying bastards?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 15:57 
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Ticket to Ride World Champion

Joined: 18th Apr, 2008
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Is there a possibility Kern just stole it?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 16:00 
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Everybodys gilf

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Wandsworth Council bin men once took an entire full case of wine that had been left for me by the recycling bins by the delivery men. Thanks guys.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 16:01 
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Noob as of 6/8/10

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Bobbyaro wrote:
Is there a possibility Kern just stole it?


Yes.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 18:02 
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Rude Belittler

Joined: 30th Mar, 2008
Posts: 4411
I ordered a three pack of D'addario guitar strings that (for some reason) were shipped from America. Crossing the atlantic? No problem. Getting to the local delivery hub. No problem. Getting from hub to my house? Yodel said they delivered it, and it was signed for. I wasn't in. I checked all my neighbours. Nope.

Bearing in mind it was a three pack of strings that would easily fit through my door...

Anyway, I get a email about 6 weeks later, refunding me the cost of said guitar strings. I didn't bother to talk to Amazon. I definitely didn't ring Yodel's customer "service" people.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Jan 10, 2018 20:12 
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Sitting balls-back folder

Joined: 30th Mar, 2008
Posts: 8771
Got a projector screen coming from Germany via ups, scheduled to arrive on Friday.

I want to get it dropped in the conservatory or next door which apparently needs me to sign up for My Choice but even after the normal sign up and adding an address the bloody thing insists on wanting an additional American address.

Wut.

Does anyone know how to ups?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Thu Jan 11, 2018 20:22 
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Sitting balls-back folder

Joined: 30th Mar, 2008
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I figured out that I needed to switch to the UK UPS site because obviously. But then after I signed up to the thing I couldnt associate the delivery. But then the helpline lady could do that while, somehow, signing me up a second account with the same details.

Now I have been able to tell them it's okay to leave it in the 'porch' because that's the closest option to conservatory. Better choice than Amazon, but why the hell not let me route in a place that have?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Jan 12, 2018 16:34 
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Sitting balls-back folder

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Awesome, after all that they ignored the instruction and will retry on Monday anyway.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Jan 12, 2018 18:49 
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Sitting balls-back folder

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This may have been their best/only given my being a compete fecking eejit on my way out this morning - I locked the bloody conservatory door.


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