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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 8:25 
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We don't have a mailroom, postman rings the bell, gets let in, dumps his sack.

It had a tracking number, so presumably somebody should have signed for it, although I notice they've now changed it to say it was "ready for delivery", as opposed to "out for delivery". The Amazon tracking still says out for delivery.

I don't remember the exact time the postman came in Friday, but given the time of the update to say it was being held at the depot (and assuming it was physically there for them to scan it), the postman never had it with him.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 8:39 
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I think you’ve just got to hope it is out for delivery on the day you’ve selected. It is really confusing, though. At the very least you need to complain about the prime service. When is your last day at work to be able to receive it?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 10:57 
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It's not for Christmas, so there's no rush, it's just that when I order something I kind of hope that's the end of my involvement until it gets put into my hands, rather than having to chase it all over the place.

If it doesn't turn up today, then "failing to redeliver" is a complaint option on the royal mail site, so maybe I'll get to talk to an actual person then.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Dec 18, 2017 12:17 
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Well, it's turned up, no updates to the tracking to say it was coming, just says it's been delivered (presumably the postman signed for it himself as he didn't get anyone here to sign).
No idea what happened on Friday.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:34 
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Ordered a Star Wars print for my sons room on the 10th, it said delivery by the 17th

As is becoming more common with Amazon as soon as you pay the delivery date changes

So now is arriving 4th Jan, its still not dispatched and 2 calls to Amazon later they won't let me cancel

Thankfully its not an Xmas present, other than this one everything has arrived in good time.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:46 
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They won’t let you cancel? Surely that’s not right if they aren’t going to dispatch it any time soon?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:52 
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Mimi wrote:
They won’t let you cancel? Surely that’s not right if they aren’t going to dispatch it any time soon?


No! I tried from the site and it said no, then 2 calls including a supervisor (Who said he would cancel) and still no movment.

Its quite a nice poster so I suppose I will just wait as Amazon is a pain to call now, call centres are not UK and they don't appear to give a damm.

Time was you would get a month extra Prime for you trouble , but thats never offered now.

Overall Amazon is still pretty good, an expensive gaming Keyboard I bought stopped working after 6 months earlier this year and they just refunded me straight away. Dispite the odd issue like this , which I guess you get at this time of year they are still my prefered place to shop.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:56 
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asfish wrote:
Mimi wrote:
They won’t let you cancel? Surely that’s not right if they aren’t going to dispatch it any time soon?


No! I tried from the site and it said no, then 2 calls including a supervisor (Who said he would cancel) and still no movment.

Its quite a nice poster so I suppose I will just wait as Amazon is a pain to call now, call centres are not UK and they don't appear to give a damm.

Time was you would get a month extra Prime for you trouble , but thats never offered now.

Overall Amazon is still pretty good, an expensive gaming Keyboard I bought stopped working after 6 months earlier this year and they just refunded me straight away. Dispite the odd issue like this , which I guess you get at this time of year they are still my prefered place to shop.


When things have gone awry with deliveries or products, Amazon's customer service has never been anything other than excellent, for me. Items returned, cancelled or replaced, no questions asked. And apology credits thrown in when something's been a serious inconvenience e.g. item not arriving in time for a birthday.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 10:59 
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I got an extra month of prime very recently when my beer was lobbed over the fence. I then got it free as it was out of date.
I'm very persuasive

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:09 
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MaliA wrote:
I got an extra month of prime very recently when my beer was lobbed over the fence. I then got it free as it was out of date.
I'm very persuasive

I also got a month's free prime when they took an extra nine days to deliver my Xbox One X. Didn't really compensate me for the hassle of the daily phone calls, contradictory responses etc. though.

(Especially as my wife pays for our prime anyway.)


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:09 
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MaliA wrote:
I got an extra month of prime very recently when my beer was lobbed over the fence. I then got it free as it was out of date.
I'm very persuasive

Amazon will refund stuff at the drop of a hat, usually no questions asked. Even if I tell them I turned up for work and there was nothing for me to deliver they still pay me anyway. They have so much money it makes no difference to them.

I had six parcels to deliver the other night!

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:20 
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I took out my Amazon Prime subscription in December a couple of years back as I took advantage of a sale. Having it auto renew in December is a bit of a pain though so with some careful complaining, it now auto renews in March instead. Much better.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 11:35 
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I saw that the ASA were considering investigating Amazon on their Prime service. I've used their next day delivery service quite a bit in the year I've had Prime and it's generally been spot on. Prior to yesterday, the last thing I'd bought was a pair of shoes which the site said wouldn't be next day, but the following Monday, but at least I knew in advance and in the end they turned up on the Saturday.

I was expecting some toys yesterday that I've ordered as presents for Christmas to arrive yesterday but no sign of them, so I'm guessing they'll come today. I don't really see it as a guaranteed service, but I suppose they should be careful about specifying the date of arrival during the cart process if they can't always stick to it.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:03 
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We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:22 
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Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:25 
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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:33 
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KovacsC wrote:
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

I especially wouldn't want Myp to risk himself delivering my non-urgent Christmas presents. :luv:

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:41 
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Jem wrote:
KovacsC wrote:
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

I especially wouldn't want Myp to risk himself delivering my non-urgent Christmas presents. :luv:


I've been ordering goods of increasing weight to make him fitter.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 12:53 
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MaliA wrote:
Jem wrote:
KovacsC wrote:
Jem wrote:
We have Prime and I think I've only had one delivery that was promised the next day and didn't turn up when expected and it arrived the next day. During the recent snow they had some issues but I got emails to say they'd be with me ASAP - which was fine, I didn't want anyone to risk their lives to deliver a few non-urgent Christmas presents.


Unless it is Myp?

I especially wouldn't want Myp to risk himself delivering my non-urgent Christmas presents. :luv:


I've been ordering goods of increasing weight to make him fitter.

It's working!

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Dec 19, 2017 14:38 
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Almost nothing I order on prime is delivered next day anymore.

Royal mail are being bigger dicks than usual - a load of stuff to our area (not just us) was marked as given to the post office because of failed deliveries. It took a couple of days for any of it to actually turn up there.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jan 01, 2018 18:08 
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For once, the delivery company is not at fault but I am.

I took a parcel in for a neighbour, but the following day they still weren't at home and as I was going away for the weekend I thought I'd be helpful and pass it on to someone else so they could still get it without delay as it looked quite urgent. No neighbours were around, so at lunchtime on Friday I placed it in their recycling box and left a note. There are no collections on that day and I couldn't find a Christmas timetable. Besides, at half-one on the Friday afternoon after Christmas if a truck was coming around it would have been and gone by now.

Well, I get home today and see a note from my neighbour saying that they had arrived home on Saturday and their recycling box was empty. I immediately went next door to apologise (which was graciously accepted) but I still feel pretty rotten that my gamble had backfired. I'd have been better off rejecting the parcel or just holding on to it.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 15:40 
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Kern wrote:
.........
Well, I get home today and see a note from my neighbour saying that they had arrived home on Saturday and their recycling box was empty.


Is there any possibility that they are just lying bastards?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 15:57 
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Is there a possibility Kern just stole it?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 16:00 
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Wandsworth Council bin men once took an entire full case of wine that had been left for me by the recycling bins by the delivery men. Thanks guys.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 16:01 
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Bobbyaro wrote:
Is there a possibility Kern just stole it?


Yes.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Jan 02, 2018 18:02 
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I ordered a three pack of D'addario guitar strings that (for some reason) were shipped from America. Crossing the atlantic? No problem. Getting to the local delivery hub. No problem. Getting from hub to my house? Yodel said they delivered it, and it was signed for. I wasn't in. I checked all my neighbours. Nope.

Bearing in mind it was a three pack of strings that would easily fit through my door...

Anyway, I get a email about 6 weeks later, refunding me the cost of said guitar strings. I didn't bother to talk to Amazon. I definitely didn't ring Yodel's customer "service" people.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed Jan 10, 2018 20:12 
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Got a projector screen coming from Germany via ups, scheduled to arrive on Friday.

I want to get it dropped in the conservatory or next door which apparently needs me to sign up for My Choice but even after the normal sign up and adding an address the bloody thing insists on wanting an additional American address.

Wut.

Does anyone know how to ups?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Thu Jan 11, 2018 20:22 
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I figured out that I needed to switch to the UK UPS site because obviously. But then after I signed up to the thing I couldnt associate the delivery. But then the helpline lady could do that while, somehow, signing me up a second account with the same details.

Now I have been able to tell them it's okay to leave it in the 'porch' because that's the closest option to conservatory. Better choice than Amazon, but why the hell not let me route in a place that have?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Jan 12, 2018 16:34 
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Awesome, after all that they ignored the instruction and will retry on Monday anyway.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Jan 12, 2018 18:49 
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This may have been their best/only given my being a compete fecking eejit on my way out this morning - I locked the bloody conservatory door.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Jan 12, 2018 19:07 
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Oh yeah that happens a lot. "Leave in enclosed porch" - porch door is locked. "Leave in greenhouse" - back gate is locked. "Leave behind wheelie bins" - wheelie bins are left on road where every man and his dog walks past.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Jan 12, 2018 20:48 
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Very kind of you not to rip the piss.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 30, 2018 14:45 
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As I mentioned in the car thread, I finally got around to selling my Clio cup spoiler on eBay for £130 to a seemingly nice gentleman in Glasgow. Special Delivery was to prove too expensive as it's a very large item so I went with Parcelforce 48h Express for £13. The post office told me it would take an extra day considering the distance, which the buyer was ok with. After the fourth day he contacted me to tell me it hadn't arrived. I checked the tracking information and it didn't work at all, so I popped down to my post office to tell them and they told me it had been collected - they get 3/4 collections a day and nothing is left overnight except what comes in after the last collection.

So I ring Parcelforce support and they tell me it's been scanned once at the post office and then nowhere anywhere else at all. I tell them it's not at the post office so they say they're going to contact the local depot and call me back. This was Friday. I messaged the buyer on eBay and while annoyed at the situation was very understanding with me. Fast forward to Tuesday and they still haven't called me back so I ring again. They ask me if I've been to the post office as the tracking says it's still there. I explain I have been there and they've shown me the parcels they have and it's not there. They put me through directly to the depot and the guy there was pretty unhelpful sounding, but he reluctantly agreed to look for it and call me back. 10 mins later I get a call back saying there's no way it could be there. However, I didn't think 10 mins looking for it was a particularly thorough job. He tells me that it could have possibly been sent to Royal Mail by mistake. I call their helpline and they tell me if they pick up anything for Parcelforce by mistake they send it automatically to them as they are sister companies.

So, I call Parcelforce again and a very bored-sounding gentleman said, 'oh well, sounds like it's lost, put a claim in on our website.' I go on the website and fill in the form, except it doesn't accept my tracking number. It's while I'm poring over the receipt I notice that the post code is slightly wrong on there, too. Anyway, I've had to refund £130 back to the buyer and now I'm waiting on a response from Parcelforce complaints department.

I wish I'd left it in the shed for another five years tbh.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 15:29 
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Amazon continues to dump high-value parcels on my doorstep and claim "Parcel was handed to resident."

It's not often I get things sent to my house as work have a post room so it's much easier, this time it was a £45 value, the last time it was £80

Not sure if its Amazon or the delivery guy?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 15:37 
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asfish wrote:
Amazon continues to dump high-value parcels on my doorstep and claim "Parcel was handed to resident."

It's not often I get things sent to my house as work have a post room so it's much easier, this time it was a £45 value, the last time it was £80

Not sure if its Amazon or the delivery guy?

It'll be the delivery guy as we're not meant to mark "Handed to Resident" if you don't actually do it.

I do that if it's safe to do so though and the customer hasn't chosen a safe place as you don't get many options - it has to go back to the depot if a neighbour isn't in.

For example, I'd leave it in a shed or greenhouse or an enclosed porch. I wouldn't just leave it on the front step in plain sight where the house opens straight up onto the pavement. But I have to mark it as Handed to Resident because that's the only option I get other than Mark Undelivered.

The way I see it is that the customer would rather have their parcel in a safe place than have to get it redelivered (and I sure as hell don't get paid enough to go back to the depot). I think 3 parcels have gone missing in the hundreds I've delivered in total.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 16:12 
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What happens if something goes missing after you have done that? Do you get in the shit, or is it shrugged off?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 16:18 
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And don't you risk the customer claiming they never got it?

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 17:01 
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If it happens it gets noted on your weekly stats. If it happens enough I expect you get blacklisted from the app.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 17:48 
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Lonewolves wrote:
asfish wrote:
Amazon continues to dump high-value parcels on my doorstep and claim "Parcel was handed to resident."

It's not often I get things sent to my house as work have a post room so it's much easier, this time it was a £45 value, the last time it was £80

Not sure if its Amazon or the delivery guy?

It'll be the delivery guy as we're not meant to mark "Handed to Resident" if you don't actually do it.

I do that if it's safe to do so though and the customer hasn't chosen a safe place as you don't get many options - it has to go back to the depot if a neighbour isn't in.

For example, I'd leave it in a shed or greenhouse or an enclosed porch. I wouldn't just leave it on the front step in plain sight where the house opens straight up onto the pavement. But I have to mark it as Handed to Resident because that's the only option I get other than Mark Undelivered.

The way I see it is that the customer would rather have their parcel in a safe place than have to get it redelivered (and I sure as hell don't get paid enough to go back to the depot). I think 3 parcels have gone missing in the hundreds I've delivered in total.


My front door is a fair way off the street, but you could still see a parcel. Think I'll get a safe place defined for home.

Figured it would be some pressure for the delivery guy.

They do open themselves up as I could just call and say I didn't get it and Amazon would have no proof.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 17:49 
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I assume they factor in a cost of fraud, it's not like they won't have thought of it

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Jun 11, 2018 18:22 
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Cras wrote:
I assume they factor in a cost of fraud, it's not like they won't have thought of it


I did have something go missing a year or so ago, it wasn't a high-cost thing, (Car Window Shades) same "Parcel was handed to resident" stautus

It was a pain as we were going away the next day and wanted them for the trip

Amazon was not easy to get a refund out of, the first agent was an over-familiar knob who appeared to think that as it was handed to me on their system that it was delivered.

It took escalation before I got a refund.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 6:31 
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For convenience, I get stuff delivered to work, but apparently I have to reconsider this in case the package is being delivered by Hermes.
Current delivery attempts to an address on a business park include: Thursday after 5pm, Friday after 5pm, and Saturday. I'm not sure at what point they'll give up and invite me to collect from somewhere or just send it back, but they're going to try again today apparently. Who knows, maybe we'll be open late on a Monday?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 11:20 
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Hermes are dipshits then. Anything marked for business premises should say 9-5 only on them.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 11:24 
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I resisted the urge to sarcastically clap the delivery driver when he finally arrived this morning.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 11:46 
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Lonewolves wrote:
Hermes are dipshits then. Anything marked for business premises should say 9-5 only on them.


How would they know? If I order something from Amazon I don't have the option to tell them that what I'm ordering is going to a business address.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 11:51 
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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 12:51 
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Aren't you choosing a weekend delivery slot specifically there? And there's nothing about times.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 12:57 
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You can uncheck them to say "don't deliver at weekends". It's the best Amazon can do.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 13:51 
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Yeah, that's pretty much what I was saying. Saying Hermes are dipshits when it's highly unlikely that Hermes were ever given timing information or told that it's a business address is silly.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Aug 06, 2018 14:10 
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I would go with:
1) The company name in the address
2) The words "business park" in the address
3) The fact that it was a business the first three times they tried to deliver it.

Amazon manages to label up deliveries to this address as commercial, so they can work it out.


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