Be Excellent To Each Other

It has been delivered.

Amusingly, despite being “guaranteed by 1pm” and having nearly 14 additional days to be delivered, they still delivered it 3 minutes late.

(but not really as it’s up to 4pm now with COVID etc.)

Had another customer reporting a delayed parcel from an order placed in October. It arrived today and he sent me a photo of the reason for the delay.

That’s worse than when I found a letter for Notting Hill in my bag.

TNT have lost my chair.

Apparently it was scanned in a hub. Ffs

I know. It is a big heavy box. It is was an interesting chat with the help desk.

"where's my chair"
"dunno mate"
"fuck"

Not a moan moan at all, but I sent a few cards a few days ago and a couple to the Netherlands reached the recipients before the ones in the U.K. got to where they were headed.

They’ll probably sit on it for a while now

My A1200 motherboard is now back in my hands, you'll all no doubt be pleased to know.

Similar today...

Me:- Have you found it yet....
TNT - It can take up to 3 days to locate.
Me:- You lost it on the 2nd...
TNT - It can take up to 3 days to locate.
Me:- .......
TNT - It can take up to 3 days to locate. is there anything else I can help you with?

So they have until the end of today to find it? I assume 3 days means 3 business days. Very shit robotic response though.

looks like it will be a few more days....

Not sure this is going to end well.
I had an Amazon parcel delivered by Hermes (Christmas, I guess), but it had to go back. Amazon sent me the labels, but it wasn't very clear about getting it picked up, did I need to arrange it, or was someone just going to come?

I might have messed with the system slightly by also getting Hermes to come and collect another package, so when the nice Hermes lady came for that one, I asked her if she'd take the return as well, and as it scanned ok, she did. Checked the tracking and it had all gone through correctly.

Checked the tracking again this morning, and it's now been updated to say they tried to collect it, but I wasn't in (this is about 2 hours after it was actually collected). Obviously, I was in, and I was in all day yesterday when they presumably tried again to collect (without updating the tracking).

I'm hoping Hermes legendary customer service can sort this out for me (although collecting a parcel then updating the tracking to say you haven't had it is basically theft, right).

It’ll be fine

I appreciate your reassurance/confidence, although given the number of times couriers can't find something when their own tracking says they have it, I'm not holding my breath on this one.

Hermes having some kind of customer service would be useful.

The Hermes emails that get sent via eBay are similarly poor.



At least the subject has "Your parcel is now with your local Hermes courier for delivery" so at least there's some info in there besides 'null'

The local Hermes guy here is great. He's getting a Christmas box

My Hermes people are great too. I send all my ebay stuff via Hermes not only because it's half prices postage at the moment, but ebay have some special deal with them so I feel like I'm covered if anything goes wrong.

Having no idea how you might speak to an actual Hermes person I ended up speaking to Amazon, who basically said, don't worry about it, we'll give you your money back anyway. So I guess it's not my problem anymore.

When we've had issues with Hermes not picking up Amazon returns the trick was always to get in touch directly with Amazon who are usually nothing short of amazing. So I'm glad you're sorted.

I'd assumed you meant "this highly professional courier company will sort it out", rather than "Amazon won't give a shit", but you were technically correct.

Thank you

TNT have confirmed they have lost my parcel. Which is impressive, they collected it and did not scan it in at the hub. So lost within 4 hours !!

Secret labs are sending me a new chair not with TNT.

Dynamite news!

I was exploding with rage earlier.

At least the story doesn't end with a damp squib.

Ooh, mine does. Apparently my package was returned to Amazon yesterday.

I see amazon are making sure the drivers aren't absconding with (presumably only fairly expensive)items. I now have a password that has to be given to the driver for them to complete the delivery, but they don't know the password.

Rather stops people saying they hadn't got a package when they had/delivery to the wrong house/not bothering with delivery/ taking the parcel for themselves/abandoning the parcel outside without alerting me etc

Either

1) The driver learns your single password, and then what's the point

or

2) You have to remember/come up with a different password for every delivery

Either way it seems less than ideal.

they send a unique password to you for each delivery.. remembering is presumably as hard as looking at the message they send you

That's not as bad as it could be I guess, but it still seems less than ideal.

Let's say that I order something, so I get the email/notification of the password, but then I am not in when the parcel arrives. My wife or kids don't know what the password is.

What happens then?

Also, I guess they must be trying it out in certain areas, because they just dump the stuff in our porch (or in our shed and then not tell anyone that it's there, and you only discover a missing Christmas present in mid January when a second parcel is put there that you do get told about - but that might just be me?)

I think they just do it when delivering to the addresses of known thieves/wronguns.

Without knowing this new process, my instinctual answer is this: driver refuses to deliver and it’s treated like any other undeliverable parcel, ie goes back to the delivery office and you either collect or get it redelivered. Much like if you order booze and only your child is home.

I can see why it would be a slight inconvenience to the recipient, but if what Mr Dave says is indicative of the industry then it will save couriers and their customers millions per year dealing with fraud issues (from either recipient, neighbour or driver).

Ebay have QR codes that need to be scanned if someone collects something off you in person. I haven't used it yet, but it seems like a good way of doing it.

Yeah, that's pretty much what I'd expect...

https://www.amazon.co.uk/gp/help/custom ... _248764861

Having had less than a good time with laptops and other expensive items being "dellivered" but not to me, having had other expensive items left outside for just anyone to take without even as much as ringing my bell to alert me, and the way many ps5s mysteriously went missing on route, I can't help but feel this is a rather sensible system for expensive items.

To be fair, if you are due having a parcel and know you need to exchange passwords and go out, not leaving your password with whoever it’s at home, that’s kind of on you. It sounds like a good system to me as we had things go missing last month (though I think they were mis-delivered to someone else and kept, rather than fraudulently kept by the driver, etc).

Yeah, now I'm less "just woke up" and grumpy, I can see the benefits of it. It's still more hassle than not having to do it.

However, if there are lots of disputes about missing deliveries, then it's probably a pretty good idea.

Be just. Be woke. Don’t be just woke up

It added on about 15 seconds to the delivery. Not exactly a hardship

Don’t try to kid Royal Mail about not receiving a tracked parcel. They can track it using GPS down to the very house it’s been delivered to. I’ve seen some supposedly angry people go away sheepishly from the office after being shown the cooordinates of their house where it was signed for. Usually a family member has taken it and not told them. But not always…

I have "a thing" about inconveniences to innocent parties caused by arseholes who repeatedly exploit something until the system changes for the worse.

PARK LIFE

I feel the same about ticket barriers at railway stations