Be Excellent To Each Other

And, you know, party on. Dude.

All times are UTC [ DST ]




Reply to topic  [ 325 posts ]  Go to page Previous  1 ... 3, 4, 5, 6, 7
Author Message
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 18:31 
SupaMod
User avatar
"Praisebot"

Joined: 30th Mar, 2008
Posts: 16092
Location: Parts unknown
I'm not sure. All we have to go on is on the website where it shows the GPS location in lieu of the signature. There's no photos but I imagine if they exist, would be on the drivers phone. How ebay are going to see those to investigate the case fully is beyond me?


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 18:41 
SupaMod
User avatar
Commander-in-Cheese

Joined: 30th Mar, 2008
Posts: 48580
And that's my point. Hermes have said "This is our policy in times of pandemic" and eBay have said "we are fine with this policy"

And now they're screwing you as a result.

_________________
GoddessJasmine wrote:
Drunk, pulled Craster's pork, waiting for brdyime story,reading nuts. Xz


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 19:41 
User avatar

Joined: 27th Mar, 2008
Posts: 22117
Dr Zoidberg wrote:
Couriers don’t do signatures, but they do take photos of the parcel placed in the open doorway of the house.
Now if the buyer says “that’s not my house” it’s easy to prove in real life, but do eBay or the courier firm verify that?

I think that’s DPD. Certainly DPD have asked for photos, but Hermes haven’t. Hermes (and Yodel) will also not bring anything to our flat but have started dumping everything in the stairwell or in the street.

_________________
Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Mon Sep 21, 2020 20:05 
User avatar
Can't re-member

Joined: 27th Mar, 2008
Posts: 54987
Location: Liberty City
Yep. Royal Mail will be exactly the same at the moment

_________________
I am currently under construction.
Thank you for your patience.


Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Oct 02, 2020 9:46 
SupaMod
User avatar
"Praisebot"

Joined: 30th Mar, 2008
Posts: 16092
Location: Parts unknown
TheVision wrote:
Here's an interesting one... I sold an item via eBay and sent it via their packlink service which uses Hermes as the carrier. The item says it's been delivered and signed for at the household but because of the pandemic, there isn't a signature on record. There is a verified GPS location instead though and it looks like it's the street in question so all should be good.

However.. The buyer is insisting that it hasn't turned up and has opened a case against me.

Despite having all the tracking details on hand, eBay have put the case on hold until October the 1st as they "need to get more information from the buyer on the condition of the item". You'd think that the fact it's been delivered would be enough wouldn't you but no. I shall wait and see what they say and look forward to no doubt having to give her a refund.


In a surprising twist of events, ebay have sided with me and not given the buyer her money back!

2020 just keeps on throwing these curve balls doesn't it? I just don't know what to believe anymore.


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Oct 02, 2020 12:04 
User avatar
Fitness Nut...

Joined: 25th Sep, 2008
Posts: 20368
Location: shropshire, uk
That is good news..

_________________
MetalAngel wrote:
Kovacs: From 'unresponsive' to 'kebab' in 3.5 seconds


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Fri Oct 02, 2020 13:59 
User avatar
Can't re-member

Joined: 27th Mar, 2008
Posts: 54987
Location: Liberty City
Hooray! I didn’t expect that either, but it’s a result.

_________________
I am currently under construction.
Thank you for your patience.


Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:12 
User avatar
Unpossible!

Joined: 27th Jun, 2008
Posts: 36588
Just missed a parcel from DPD and they've pushed a blank card through the door with no details on it. So I have no idea where my parcel is. Thanks DPD!


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:15 
SupaMod
User avatar
Commander-in-Cheese

Joined: 30th Mar, 2008
Posts: 48580
DPD are usually really good at emailing you about what they've done

_________________
GoddessJasmine wrote:
Drunk, pulled Craster's pork, waiting for brdyime story,reading nuts. Xz


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:33 
SupaMod
User avatar
"Praisebot"

Joined: 30th Mar, 2008
Posts: 16092
Location: Parts unknown
Dear Davpaz,

We've pushed a card through your letterbox.

KR.

DPD.
x


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 12:35 
User avatar
Fitness Nut...

Joined: 25th Sep, 2008
Posts: 20368
Location: shropshire, uk
TheVision wrote:
Dear Davpaz,

We've pushed a card through your letterbox.

KR.

DPD.
x


:DD :DD

_________________
MetalAngel wrote:
Kovacs: From 'unresponsive' to 'kebab' in 3.5 seconds


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Tue Oct 13, 2020 18:28 
User avatar
Unpossible!

Joined: 27th Jun, 2008
Posts: 36588
The parcel was next door! Mystery solved!


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Thu Oct 22, 2020 12:48 
User avatar
Comfortably Dumb

Joined: 30th Mar, 2008
Posts: 11721
Location: Sunny Stoke
devilman wrote:
Posted a parcel off to Finland on March 7th and it arrived there... today. Quite the relief as it was for Super Turrican 2, a game I'd not owned before and didn't fancy having to fork out for a refund on it.


Had something similar happen again. Had three orders from the same person from Saudi Arabia in July. The first two have only just arrived and I'd already refunded the payments for them all. Fortunately the customer has been very honest and got in touch to arrange repayment. Just need the third one to arrive now.

_________________
Consolemad | Under Logic
Curse, the day is long
Realise you don't belong


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Oct 24, 2020 20:07 
User avatar

Joined: 27th Mar, 2008
Posts: 22117
Delivery driver today decided that my parcel wasn’t going to fit in the letter box, so opened it up and took it out of the box it was packaged in, posted it through the letter box, then flattened the packaging and posted that through afterwards.

Plot twist one: it still didn’t fit, so they had to squash it some more to post it in the letter box.

Plot twist two: we were home! All they had to do was ring the doorbell.

(I’m actually really upset).

_________________
Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sat Oct 24, 2020 21:28 
User avatar
Fitness Nut...

Joined: 25th Sep, 2008
Posts: 20368
Location: shropshire, uk
Mimi wrote:
Delivery driver today decided that my parcel wasn’t going to fit in the letter box, so opened it up and took it out of the box it was packaged in, posted it through the letter box, then flattened the packaging and posted that through afterwards.

Plot twist one: it still didn’t fit, so they had to squash it some more to post it in the letter box.

Plot twist two: we were home! All they had to do was ring the doorbell.

(I’m actually really upset).


That is terrible

_________________
MetalAngel wrote:
Kovacs: From 'unresponsive' to 'kebab' in 3.5 seconds


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 11:27 
Best
User avatar
Board Mother

Joined: 6th Apr, 2008
Posts: 10386
Location: Mount Olympus
So many things wrong with that Meems.

I hope you're making a formal complaint. :(

_________________
Doctor Glyndwr wrote:
GJ is right.


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 11:43 
User avatar
Decapodian

Joined: 15th Oct, 2010
Posts: 4131
I can see their thought processes, where they wanted to make sure you got your item, but that was badly misjudged.


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 11:46 
User avatar

Joined: 27th Mar, 2008
Posts: 22117
Dr Zoidberg wrote:
I can see their thought processes, where they wanted to make sure you got your item, but that was badly misjudged.

I disagree somewhat, because I f they merely wanted to make sure I got my item they would have rung the doorbell, and I would have answered the door, and they could have given me it.

_________________
Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 11:51 
User avatar

Joined: 27th Mar, 2008
Posts: 22117
Goddess Jasmine wrote:
So many things wrong with that Meems.

I hope you're making a formal complaint. :(

I went onto the online chat last night, and they weren’t interested in the slightest. I think a lot of couriers, online stores and services have long since taken the ‘you need us more than we need you’ line of customer relations.

It did bother me because it was something personal specifically for Darwin, and I might not want complete strangers knowing the contents. I also get medical things delivered, but there are so many other things people could have ordered: personal documents, testing kits, sexual things, private photos, etc; so many things that you might not want a delivery person to either look at or handle.

_________________
Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 11:57 
User avatar
Comfortably Dumb

Joined: 30th Mar, 2008
Posts: 11721
Location: Sunny Stoke
Mimi wrote:
Goddess Jasmine wrote:
So many things wrong with that Meems.

I hope you're making a formal complaint. :(

I went onto the online chat last night, and they weren’t interested in the slightest. I think a lot of couriers, online stores and services have long since taken the ‘you need us more than we need you’ line of customer relations.

It did bother me because it was something personal specifically for Darwin, and I might not want complete strangers knowing the contents. I also get medical things delivered, but there are so many other things people could have ordered: personal documents, testing kits, sexual things, private photos, etc; so many things that you might not want a delivery person to either look at or handle.


Was it Hermes?

Considering I must have a dozen parcels a week delivered, I've never had this happen to me and I'd be horrified if it did, even though 99% of the stuff I have delivered is just gaming related.

_________________
Consolemad | Under Logic
Curse, the day is long
Realise you don't belong


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 13:31 
SupaMod
User avatar
"Praisebot"

Joined: 30th Mar, 2008
Posts: 16092
Location: Parts unknown
Isn't it illegal to tamper with post before it's received?


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 13:34 
User avatar
Can't re-member

Joined: 27th Mar, 2008
Posts: 54987
Location: Liberty City
TheVision wrote:
Isn't it illegal to tamper with post before it's received?

Only if it’s Royal Mail, I’d assume. It’s the Queen’s post or some bullshit

_________________
I am currently under construction.
Thank you for your patience.


Image


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 14:25 
Awesome
User avatar
Yes

Joined: 6th Apr, 2008
Posts: 11865
I did some reading about the postal offenses act and it's mostly around opening someone else's mail when it's misdelivered to you, or intentionally preventing mail or parcels being delivered.

Legislation around private firms is less clear and seems to basically let them get away with anything they want.

_________________
Always proof read carefully in case you any words out


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 14:26 
Awesome
User avatar
Yes

Joined: 6th Apr, 2008
Posts: 11865
devilman wrote:
Mimi wrote:
Goddess Jasmine wrote:
So many things wrong with that Meems.

I hope you're making a formal complaint. :(

I went onto the online chat last night, and they weren’t interested in the slightest. I think a lot of couriers, online stores and services have long since taken the ‘you need us more than we need you’ line of customer relations.

It did bother me because it was something personal specifically for Darwin, and I might not want complete strangers knowing the contents. I also get medical things delivered, but there are so many other things people could have ordered: personal documents, testing kits, sexual things, private photos, etc; so many things that you might not want a delivery person to either look at or handle.


Was it Hermes?

Considering I must have a dozen parcels a week delivered, I've never had this happen to me and I'd be horrified if it did, even though 99% of the stuff I have delivered is just gaming related.

It was Amazon. Amazingly they would only offer a sorry, not even a free month of Prime or anything, so they're firmly in the 'not giving a fig' category

_________________
Always proof read carefully in case you any words out


Top
 Profile  
 
 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Sun Oct 25, 2020 14:29 
User avatar

Joined: 27th Mar, 2008
Posts: 22117
But I didn’t want any’thing’, I just wanted some assurances that either it wouldn’t happen again or that person wouldn’t deliver to my place again, because it just breaks all boundaries of trust and safety, but no.

They do have a driver feedback thing, but it’s just pre-defined feedback (wasn’t on time, wasn’t wearing a mask, etc) and none of those things applied, and there’s no field to add your own details.

_________________
Image


Top
 Profile  
 
Display posts from previous:  Sort by  
Reply to topic  [ 325 posts ]  Go to page Previous  1 ... 3, 4, 5, 6, 7

All times are UTC [ DST ]


Who is online

Users browsing this forum: devilman, KovacsC, Majestic-12 [Bot], Vogons and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search within this thread:
You are using the 'Ted' forum. Bill doesn't really exist any more. Bogus!
Want to help out with the hosting / advertising costs? That's very nice of you.
Are you on a mobile phone? Try http://beex.co.uk/m/
RIP, Owen.

Powered by a very Grim... version of phpBB © 2000, 2002, 2005, 2007 phpBB Group.