Grim... wrote:
What you don't point out is how long their "things to do" take compared to yours. Because, obviously, if yours take one minute but theirs take twenty hours, that makes sense.
I'm guessing, however, this isn't the case.
Ah, you see, this is the major point I've been repeatedly bashing idiot boss over the head with since she started prioritising the 'number of open items' statistics over absolutely everything - it's pretty much the opposite of that. Much of what I do takes bloody ages, as research courses are all individually tailored to each person. You can't take a blanket approach to it like you can with undergrad stuff. Many things take a few moments or five minutes, of course, but most will or at least can easily take between ten minutes and an hour. Quite often I will have to look at the last four years of a student's registration before I can answer a question. That doesn't happen with the others.
You're still right, and that's exactly why I've rejected idiot boss's obsession with 'closing items' over actually getting important shit done for the last year. I mean, I once spent a day doing photocopying so I could play it her way and close a lot of items. This meant that people who were, say, being overcharged £2,000, or needed an update to their records so they could extend their visa, had to wait for another day.
Naturally, idiot boss was pleased, for once. Although at that time, there were still over 250 things open for me. The upshot is, by my metric (ie: how much actual work there is to do), I am absurdly, ridiculously overworked and they should bloody well hire more people and let me train others, and stop hindering my every effort to improve the way we do things (I set up a forum for the people in other departments I work with to discuss our work. They had never even
met each other before, and now they exchange notes and give me feedback. Idiot boss told me not to do this both before and after I'd done it, "in case they ask awkward questions". Had I listened to her, I still wouldn't have met most of the people who I work with). By her metric, I still have more to do than 20 other people put together.
I'm
really looking forward to walking out of here.
Russ - I actually get very little useless email (especially compared to when I was in libraries. I think 80% of it was completely irrelevant). Right now the last 20 things in my inbox are about specific students (and a notice of a disciplinary meeting tomorrow for not following proper absence reporting procedure, which is fair cop to be honest as it's happened a couple of times now. Although if my work were not so fucking horrible, there's a high likelihood that I wouldn't have been absent in the first place), and from people who know that if they email anyone other than me, nothing will happen, or they'll just be fobbed off.
The main reason I don't delete it all is because most of the people who email me are the ones who actually appreciate my help.
Craster wrote:
I have every email I've ever sent or received in the almost 10 years I've been here. Ain't no fucker telling me "You never told me to X" or "You said you'd Y".
Also, that. A lot of students I deal with are ongoing cases that can be quite complicated, so having the conversation somewhere often pays off months later. Officially, I'm supposed to delete these and log everything in the big item list thing. Realistically, it's more effective to have a summary email in my inbox than to have four or five items I have to re-examine every time I come back to a student. Plus it's possible that idiot boss has the ability to delete items, and I don't trust her not to use it to make me look bad.
Guh. I need a drink.