I sold some wrestling figures on eBay recently. They've all been opened but have been returned to their boxes which they've been sold with. I stated this in the item description.

I did wonder how long it would take for someone to complain that they're not sealed and what do you know? I've had someone complain today after receiving them over the weekend.

I've replied saying that the item description says that they've been opened but as a gesture of goodwill, If he sends them back at his expense then I'll refund the cost of the figure but not his postage (to get them back) or the original postage. I think that's fair, don't you?

It's for reasons like this that I don't use ebay. What does it actually say in the T&Cs that would put The Vision in the wrong here? "If the customer is unhappy in any way, you have to refund the full value of the item plus the postage?"

If the item is damaged or doesn't match the listing description, you can return it even if the seller's returns policy says they don't accept returns. If you've changed your mind and no longer want an item, you can still request a return, but the seller doesn't have to accept it.

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Most purchases go through with no problems at all. However, if your item doesn’t arrive or wasn’t what was described in the listing:

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Who pays for return postage costs

If the item was not as described, the seller is responsible for paying return postage costs. If a buyer changes their mind about a purchase and wants to return it, they may be required to pay the postage costs depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer in My eBay.

All they have to do is say it does not match the description (it doesnt matter if it does or not) and they can get a return with their postage refunded.

Seriously? They wouldn't even check as to why it doesn't match the description? Surely they have to give a reason.

So I could order a PS4, get it, tell them it doesn't match the description and get my money back? If I was dishonest, I'd probably try this.

Well yeah, but you have to give the PS4 back.

eBay is garbage for sellers.

....Great... I've just had another message from someone saying that they haven't received their parcel that was posted last Wednesday. The same batch that others have already received.

I do wonder why I use eBay sometimes. It's nice to make some money but it does become a hassle. Fingers crossed they'll get it!

....Great... I've just had another message from someone saying that they haven't received their parcel that was posted last Wednesday. The same batch that others have already received.

I do wonder why I use eBay sometimes. It's nice to make some money but it does become a hassle. Fingers crossed they'll get it!

I keep telling people to use Amazon Marketplace but it falls on deaf ears. They take more commission but it's really simple and no one ever complains (unless you forget to send stuff out, whoops).

Do they still cover your postage?

great for someone like me who doesn't care about an extra few pennies

Doesn't sound great for me.

For me it's all about the bottom line and how much money I can make. I know I should, but I never factor my time into these things. If I wasn't dicking about on eBay then I'd only be dicking about on something else so in my mind, at least I'm earning something.

More eBay shenanigans...

I sold an old phone (A Sony Ericcson W9 something or other... the walkman phone) for £17+postage in November. The buyer received it and sent me a message saying that it didn't work. I apologised, told him it did when it left me (which it did) but if he's not happy, send it back and I'll refund him.

He replied with an arsey message saying that I was lying to him but ever the gent, I replied again saying that he could send it back. I'd pay the return postage and even sent him a label through eBay.

He had until the 13th December to send it back and on the 13th, I still hadn't received it. I sent him another message asked if he'd posted it and he replied by saying that he wants the phone but wants it working so if I give him a partial refund, he'll get it fixed and keep it.

Stuff this I thought. I'd already been nice enough to give him a refund and I wasn't prepared to go back on that especially since the phone was working.

I contacted eBay and gues s what? They sided with me! Cancelled the refund order and said that if he leaves negative feedback, it'll be removed.

I'm shocked! I thought they'd side with him but there you go.

although hard bargains are driven.

No shit. I regularly see people on my local one selling items for tiny sums like £2 that would be £5+ in any charity shop, and there's always someone in the comments saying "would you take £1.50?"

MrsA uses facebook buy and sell groups to shift our unwanted stuff. It is pretty good, as cash on collection, although hard bargains are driven.

Every time I see an 'as new' wedding dress I wonder what the back story is.

I quite like the online trading pages on the work intranet, although you sometimes get some very strange stuff on there. Every time I see an 'as new' wedding dress I wonder what the back story is.

I quite like the online trading pages on the work intranet, although you sometimes get some very strange stuff on there. Every time I see an 'as new' wedding dress I wonder what the back story is.

Oh someone did leave 'neutral' feedback because they felt the P&P was unreasonable despite it being specified with absolutely clarity on the sale listing

It's only once they get the item that they can see
a) how much the postage actually cost
b) how good the packaging was