Squirt wrote:
I've always wondered what that horrific text monstrosity that travel agents use is. It must takes ages before you can actually work out whats going on with it.
It is either Viewdata or Travelcat, which amusingly is one of our products (First Choice desktops all run Travelcat, for instance). Travelcat is run in a VT420 session into a VMS or Solaris host and is written (no fooling) in Dibol, a proprietary Cobol flavour. It's old enough that all these things were actually a good idea when it was written. It also has an awful lot of extremely capable backoffice financial things that somewhat offset the terrible user interface.
Ranty joking aside, the major problem with replacing these systems is muscle memory and familiarity. Most experienced agents can literally tear through them, hammering the data entry in much much quicker than anyone has ever managed a web-based system to offer. Admittedly training new staff is a problem and it tends to make the staff less interchangable cogs and more skilled professionals, so the companies are generally less keen on it than the agents. You'll not see this sort of product used in call centes, which probably tells you something about the level of product knowledge you are going to get in store compared to on the phone. Put it this way, I'd pretty much always book package holidays in a shop, after three years working on ecommerce travel websites.
This gives rise to amusing hybrids like Viewdata Plus, which is the standard Viewdata screen (which typically presents three hotels on a page) with a little web page alongside it on the screen with pics etc of the three hotels so they can show the customer what it looks like. I'm informed that keeping the two things synced was a bastard to write.