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Dead Xbox
https://www.beexcellenttoeachother.com/forum/viewtopic.php?f=3&t=11263		 Page 1 of 1
Author:  JohnCoffey [ Sun Oct 28, 2018 10:11 ]
Post subject:  Dead Xbox
OK so after about two months since I reset it my Xbox has turned its toes up to the daisies. It gave me the usual "you need to delete all of your saved games and restore from the cloud" which I did. Rebooted error 105. Decided to reset but keep games, rebooted to a 102. Also before the death I noticed that it was saying apps could not be open and needed to be uninstalled/reinstalled as they were corrupt. Apparently 102 errors are related to dead hard drives, which is what I was kinda suspecting.

I went online the last time it happened and set up an RMA. They emailed me some UPS labels and then I never heard anything from them again. I was expecting an email telling me when UPS were coming to collect it but nada. No instructions, nothing. I now suspect I am supposed to be clairvoyant and maybe should have dropped it off at a parcel centre, four miles away, with no car. Is this standard procedure?

I don't suppose any of you kind souls knows a phone number I can call them on? Agoraphobia and four mile bus journeys doesn't tend to mix.
Author:  MaliA [ Sun Oct 28, 2018 10:16 ]
Post subject:  Re: Dead Xbox
Who did you buy it from?
Author:  JohnCoffey [ Sun Oct 28, 2018 10:19 ]
Post subject:  Re: Dead Xbox
Second hand on Ebay. It has warranty until the end of Jan though and I have regged it OK.
Author:  MaliA [ Sun Oct 28, 2018 10:28 ]
Post subject:  Re: Dead Xbox
Who sent the UPS labels?
Author:  JohnCoffey [ Sun Oct 28, 2018 10:38 ]
Post subject:  Re: Dead Xbox
Microsoft. By email, but nothing else after that. I set up an RMA on Microsoft via my account that the Xbox is regged to.
Author:  MaliA [ Sun Oct 28, 2018 10:52 ]
Post subject:  Re: Dead Xbox
Have you emailed UPS?
Author:  TheVision [ Sun Oct 28, 2018 10:55 ]
Post subject:  Re: Dead Xbox
You should have got a reference number when you registered it that you can put in here

https://support.microsoft.com/en-gb/devices

Have a look on there with the reference number and see if that sheds any light on it? I have to be honest, you're going to struggle to actually speak to a real person on the phone. Microsoft want you to self serve with everything these days.
Author:  DavPaz [ Sun Oct 28, 2018 10:59 ]
Post subject:  Re: Dead Xbox
In the meantime, put a new hard drive in it and flash it yourself.
Author:  JohnCoffey [ Sun Oct 28, 2018 11:28 ]
Post subject:  Re: Dead Xbox
TheVision wrote:
You should have got a reference number when you registered it that you can put in here

https://support.microsoft.com/en-gb/devices

Have a look on there with the reference number and see if that sheds any light on it? I have to be honest, you're going to struggle to actually speak to a real person on the phone. Microsoft want you to self serve with everything these days.



Image

Image

If I go to print labels it goes to [].. on a white web page. No labels.. Like I said once they sent the labels I never heard from them again. I got it working in the meantime, so kinda thought it was OK. Obviously not...

Dave, doesn't that void warranty?
Author:  DavPaz [ Sun Oct 28, 2018 11:34 ]
Post subject:  Re: Dead Xbox
JohnCoffey wrote:
Dave, doesn't that void warranty?

Aye, probably.
Author:  TheVision [ Sun Oct 28, 2018 12:46 ]
Post subject:  Re: Dead Xbox
Try it in a different browser... See if that helps with the white page issue.
Author:  JohnCoffey [ Sun Oct 28, 2018 13:42 ]
Post subject:  Re: Dead Xbox
Image

Really needing a phone number......
Author:  JohnCoffey [ Sun Oct 28, 2018 14:11 ]
Post subject:  Re: Dead Xbox
After nearly an hour of wanting to rip my hair out (what is left of it) I think I have sorted it. I cancelled the repair in this instance, apparently it won't cancel until some one can do it tomorrow (makes sense) and I did find a number for people with disabilities, perfect for me. He has told me I need to take it to a UPS drop off point, but one has just opened 1.4 miles away. So once I get a new label I now know what to do...

Thanks for help :)
Author:  JohnCoffey [ Tue Oct 30, 2018 17:17 ]
Post subject:  Re: Dead Xbox
OK, label got etc taken it to the parcel drop off.

Phew, another job done.
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