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 Post subject: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 12:25 
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Joined: 27th Mar, 2008
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So, I am waiting for a special delivery item to arrive, before 1pm. Time is creeping onwards and onwards. Nearly half past twelve. Just tried to track the delivery number online, and, surprise surprise - it has been delivered, though of course it hasn't. Or if it has, not to me.

I just phoned up Royal Mail and they simply say 'it has been delivered', or 'it shows on our system that it has been delivered'. Do they have a signature to show that it has been delivered because I would like to see it. 'No'.

Anyway, it is something I really need and I am beyond fed up and so if you see me on the news later for blowing up several Postmen with a bomb made of fairy liquid and tea then don't be surprised.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 12:31 
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Gogmagog

Joined: 30th Mar, 2008
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Location: West Yorkshire
Mimi wrote:
So, I am waiting for a special delivery item to arrive, before 1pm. Time is creeping onwards and onwards. Nearly half past twelve. Just tried to track the delivery number online, and, surprise surprise - it has been delivered, though of course it hasn't. Or if it has, not to me.

I just phoned up Royal Mail and they simply say 'it has been delivered', or 'it shows on our system that it has been delivered'. Do they have a signature to show that it has been delivered because I would like to see it. 'No'.

Anyway, it is something I really need and I am beyond fed up and so if you see me on the news later for blowing up several Postmen with a bomb made of fairy liquid and tea then don't be surprised.


I'd suggest using a motorcycle courier as they can get through the gaps in the traffic in hyper fast time in extreme danger and get you the goods.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 12:32 
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unless you ordered a new bed.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 12:32 
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From Lancaster? ?:|

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 12:38 
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Joined: 31st Mar, 2008
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A couple of years ago I was waiting for a christmas present for my brother to be delivered. I used to take a calculated risk that I wouldn't be at home as I'd be at work, but I could collect the attempted delivery card and then arrange to pick it up at the depot. I don't like to do this any more as they've moved the Parcel Force depot to the opposite side of Birmingham as opposed to the reasonably central location it used to be.
Anyway, having got home from work, there was no card. I went to track it online and saw that it had been delivered, and I could even see the signature, absolutely no idea who it belonged to and didn't recognise the surname from any of my neighbours. Couldn't do much about it except see if someone brought it round before I started shouting at Parcel Force.
Fortunately, it was brought round the next day, Amazon, in their infinite wisdom, had happily slapped an address label on the package which was missing the entire first row of characters, so the first number of my house wasn't on the label and it had been delivered to the other end of the road.

Not too sure why I've bothered telling you all this, but you might want to bear it in mind before you blow up any postmen.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 12:43 
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UPDATE:

Just had a call. The postman returned from his rounds with it - never got to finish the round as he got lost, tried to deliver it to two other people about quarter of a mile away, so signed for it himself in my name and bought it back to the depot with him.

They said they couldn't re-deliver for two days so I got a little angry and now they are sending a man around in a car to bring it here to me as I accused them of fraud for signing for something in my name to confirm that a service had been provided when it hadn't.

This is the first time that anyone from Royal Mail has ever gotten back to me with a satisfactory conclusion (actually, shouldn't hold my breath, it isn't actually here yet...). See, this has happened three or four times before - postmen signing for my items and them either arriving a week or so later or never turning up at all on two occasions.

I have our postal service. I am going to help Monkey set up 'Monkey Mail', where postmonkeys on bicycles bring you your mail and never steal your stuff...

Joans, I won't blow up any Birmingham postmen.

The ones around this part of London are just beyond crap, though. Lancaster's postmen are wonderful. I think they just offer a post worker's job around here to anyone who gets released from Belmarsh and Wormwood Scrubs.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 13:16 
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Heavy Metal Tough Guy

Joined: 31st Mar, 2008
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I still recommenced you blow something up with tea and washing up liquid. It'll help relieve the stress.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 13:22 
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I shall blow up the collection of remote controls that I have somehow amassed since the age of about 13 for appliances that are long since gone.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 14:03 
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Mimi wrote:
They said they couldn't re-deliver for two days so I got a little angry and now they are sending a man around in a car to bring it here to me as I accused them of fraud for signing for something in my name to confirm that a service had been provided when it hadn't.
Good on you!


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 14:09 
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I think I just got fed up because I have heard the story so many times - they have signed for things in my name before, so it just made me feel so fed up, but I have it now (it was the power cable for my laptop which I couldn't afford to replace (£70!) so I am happy that it's been sorted now and that I stood up for myself for a change (as I am not very good at asserting myself on the phone, usually).
:)

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 14:38 
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christ! what sort of laptop was it?


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 14:41 
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It's a Mac, and yeah, those farking MagSafe power adaptors are bloody expensive.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 14:41 
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Legendary Boogeyman

Joined: 22nd Dec, 2010
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Good on you Meems, it's a miracle to get anything out of the post office these days. They still haven't responded to my complaint about stolen post, and no doubt they never will. They keep 'closing' the incident without it being resolved. Cunning way of reducing complaints! Don't resolve them, just close them!

We had an incident recently where our package was 'signed' for, and actually on inspection the signature said 'back door', except it wasn't our back door, it was a neighbours back door. Only we don't know which neighbour, because we live in the kind of place where if companies deliver things to neighbours instead, the neighbours keep them and never tell you and then deny all knowledge. So we complained, the company we bought from sent us out more stuff and the delivery driver got a bollocking for being a wanker.

For those of you paying attention to my 'Shredder' thread of a few weeks ago, I never got my shredder, as Viking Direct used DHL who refused to use my delivery bin (WHICH I'D BOUGHT FROM VIKING FOR THE SOLE PURPOSE OF RECEIVING DELIVERIES SECURELY WHEN I'M NOT IN) and tried to make me pick up my item from the depot. On discovering they wouldn't deliver without a signature, I agreed to leave a note on my door on the day they agreed to re-deliver.

Except they didn't redeliver, they forgot. So I rang Viking up in a fume and cancelled the order, got my money back, and told them to use a delivery company that wasn't so manifestly incompetant and shit next time. Viking also couldn't quite see the irony that they couldn't deliver to the delivery bin I'D BOUGHT FROM THEM for that exact purpose. Hnnnnng.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 15:45 
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Where are you?

Joined: 30th Mar, 2008
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Mimi wrote:
They said they couldn't re-deliver for two days so I got a little angry and now they are sending a man around in a car to bring it here to me as I accused them of fraud for signing for something in my name to confirm that a service had been provided when it hadn't.

I would have thought them signing for the package is probably enough for the person in question to get the boot. That said, although our postal service hasn't quite descended to US-levels of mediocrity, it's well on the way. Our depot's current thinking is to try and shove Amazon packages through the letterbox. When it's clear they don't fit, the postie doesn't ring the doorbell—they just continue trying to shove the package through.

Last time I caught one doing this, I opened the door and was practically snarled at. "It doesn't fit through," I was helpfully informed. I suggested that perhaps the postie should ring the doorbell next time, then, at which point he barked "YEAH, ALRIGHT, MATE!" at me, and proceeded to storm off. I noted that the item was now battered, and he yelled "It's only packaging" (luckily, in this case, the item wasn't damaged, but stuff has been recently), and my saying (quite loudly by this time, obv.) that this wasn't the point was met with a clearly audible "WANKER!" as he turned the corner. Nice. Needless to say that I'll likely get little or no response from Royal Mail about this, despite writing yet another sodding letter of complaint. Gnh.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 15:46 
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making out to faces of death

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richardgaywood wrote:
It's a Mac, and yeah, those farking MagSafe power adaptors are bloody expensive.


And not remotely safe. If I don't keep mine angled just right coming away from the Mac, you can see the shiny metallic electrical death inside it.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 15:49 
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Time Out for Fun

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My postie was pretty good especially since when I had a job I was getting 3-7 parcels a week for him to deliver, without any grumbles aswell.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 15:52 
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CraigGrannell wrote:
Mimi wrote:
I would have thought them signing for the package is probably enough for the person in question to get the boot.


When I first called Customer Services this morning saying that it said it had been signed for early this morning the guy n the phone said that Delivery offices and postmen often signed for items at the start of their round if they didn't think they were going to complete the round in time, which rather makes a mockery of their Special Delivery service. He told me this to make it clear that I should not worry, the item may not have been delivered to the wrong address or pinched by the delivery man. I don't want to sound like I feel over the top about this, but I can't help but feel like it is a complete joke.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 15:56 
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Heavy Metal Tough Guy

Joined: 31st Mar, 2008
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My brother is a Doctor, and does something similar - he signs a load of death certificates at the start of the day in case he doesn't get round to visiting all the intensive care beds on his round.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 15:59 
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:DD

Top banana.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 16:00 
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CraigGrannell wrote:
Needless to say that I'll likely get little or no response from Royal Mail about this, despite writing yet another sodding letter of complaint. Gnh.

They probably won't get it.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 21:26 
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Where are you?

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Mimi wrote:
Delivery offices and postmen often signed for items at the start of their round if they didn't think they were going to complete the round in time, which rather makes a mockery of their Special Delivery service.

My response there would be "then, presumably, you'll be giving me my item and a partial refund for the service you didn't meet?"

Mind you, knowing my local delivery office, they'll probably come round here and jam shit in my letterbox.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 21:29 
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CraigGrannell wrote:
My response there would be "then, presumably, you'll be giving me my item and a partial refund for the service you didn't meet?"
You can't when you are receiving things because you don't have a contract with the courier firm, whoever they may be, but only with the seller. If I ever came home and found the Royal Mail had signed for a parcel themselves then hidden it behind the bin or somesuch, I'd get on the phone to whoever I bought it off and report it as not received. This ultimately hits the Royal Mail where it hurts i.e. in the wallet and is hence the only real thing you can do.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 21:45 
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Legendary Boogeyman

Joined: 22nd Dec, 2010
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moral dilemma there chap - what if the seller hasn't got a certificate of postage (assuming its not recorded) or other proof of postage? Do you screw him over, knowing he won't get a refund from RM? That won't help in the fight against RM at all :(

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 21:49 
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It wasn't something I was receiving from a company I had purchased off - it was sent by Craig, via special delivery.

The didn't deliver the item within the set time of the contract purchase via special delivery (which states delivery before 1pm or you can claim compensation) so Craig is entitled to claim compensation for the late delivery. Whether they actually honour that is another question, though.

CUS - I'd suggest it was the seller's responsibility to get proof of postage. If you, as a buyer, haven't received your item then why should you be out of pocket? That's in the case of a lost item - if it is simply a case of delayed delivery by a few days than you are not entitled to compensation unless it was Special Delivery, in which case the sender would have proof anyway.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 21:51 
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Legendary Boogeyman

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Don't confuse me with CUS woman!

But my point was, do you say you didn't get it when you really did, just to get back at Royal Mail? Because it's not really the seller's fault RM at shit. It's a bit mean for him to lose out on a technicality, if you really did get it in the end.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 21:57 
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INFINITE POWAH

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ComicalGnomes wrote:
CUS woman!


There she is! GAAAAAH!

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 22:07 
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ComicalGnomes wrote:
Don't confuse me with CUS woman!

But my point was, do you say you didn't get it when you really did, just to get back at Royal Mail? Because it's not really the seller's fault RM at shit. It's a bit mean for him to lose out on a technicality, if you really did get it in the end.


Oh - I see what you mean. Sorry - I didn't realise that you were responding to Richard above (and sorry for mis-reading the name I was quoting, too). Well, yes - morally that would hit the seller, though the seller could in turn claim back from Royal Mail, even for an unregistered service with no proof of postage* so it would eventually hit Royal Mail. Richard though said he'd do this of Royal Mail signed for a parcel in his name - so the seller would have proof of postage and could indeed claim. If you contacted the sender and asked them to push for compensation then it would be Royal mail that ended up shouldering the blame.

*up to 100x the current price of a 1st class stamp, however much that is now.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 22:14 
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Legendary Boogeyman

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Sorry m'dear, you definitely need a certificate of postage, either a receipt with the postcodes filled in, or a seperate certificate, or you've got no look in for compensation, otherwise you'd get mentalists claiming compensation for letters never sent.

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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 22:18 
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Yes, I take your point CG and I wouldn't screw over a small ebay seller or somesuch in this manner. But as far as I'm concerned if a big firm like Amazon chooses to use a bunch of retarded cockmonkeys like Royal Mail, HDNL, Shittylink or Parcel Farce then I will make them pay for the courier's mistakes. In the clear-cut case where the courier has signed for something you are supposed to receive the retailer is always going to take it back out of the courier's hide.

Mimi -- Craig should definitely file a complaint, he's clearly entitled to compensation and you have a solid paper trail to prove it.


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 Post subject: Re: Royal Mail/courier company moany moany thread
PostPosted: Wed May 14, 2008 22:22 
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Legendary Boogeyman

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Well, fair enough, but at the same time, what's the alternative for someone like Amazon? You can either send via Royal Mail for relatively little, or use a courier every time and charge the customer more, so I suppose it's really a question of what you'd rather; cheap postage with a fair possibility of loss, or a more guaranteed courier for which you'll pay through the nose?

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