Hmm, question me do.
Last year I got sick of buying cheap headphones and decided that given I mostly wear them all day every day that I was going to do it right. So I bought some BeyerDynamic Custom One Pro as they are apparently very good for beat driven/bass.
I also bought an amp/DAC at the same time. Sadly from day one the headphones were faulty. Firstly when I put them on they popped loudly (not the drivers the frame of the headphones) on the left side. Not only that but the left driver was screwy. The right side was fine but as soon as I added anything that you could consider bass to my music the left earphone farted and flapped.
I really didn't want to return them at the time because I did not want to have to go without. So I just used the Media Player EQ and turned the bass right down.
A few days back I decided that I was sick of listening to 'thin' music and decided to send them back. I went to return the headphones but it said that the deadline had passed in September last year (eh?!). So I contacted customer service who said they would generate a return (and they have) and order me a new pair (and they have). I went to a Collect+ store yesterday and dropped off the faulty headphones but all I am getting on my order is the following message.
Not yet dispatchedDelivery estimate: We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date.
It's been like that for three days.
Has any one else had this before? usually they send the replacement out immediately