Be Excellent To Each Other

I can't find a link, but I do recall a story of one falling out of the sliding door of his van and running himself over.

Yes and yes. Although, not knowing which neighbour (one of them was next door, the other over the road), I could do nothing but wait for them to come to me.

Same here, I get an email from the Post room if somethimg arrives for me, sometimes they put it on my desk.

Work are very good about it, I get sacks of charcoal delivered and there was a mountain bike in the room the other day.

The laid back atmosphere in our office is great. I can't imagine there are many other places that would allow their employees to regularly (well, not any more) have replica firearms delivered to work

Christmas shopping in July?

I've used Use Your Local a few times, and that's been okay.

http://www.useyourlocal.com/how-it-works/

Always stayed for a few beers too, which I suppose is the point

For that to work though the sender needs to quote the UseYourLocal parcel id when they drop the parcel off so presumably that's not going to work with bigger companies and couriers because they won't have a process for that and, in the case of the courier, probably won't give a shit past the point of dumping the parcel at the pub and getting a signature?

Yeah, they just dump it at the pub as far as I know.

Then I go and fetch it. And drink beer.

Fuck you and your beer brinking.

Stupid fucking antibiotics. I'm going out again tonight. Fucksake.

How do you know when it's arrived though; don't UseYourLocal need to map the received parcel to it's ID before they can notify you it's ready for pick-up?

When my fucked Xbox was returned the second time, they gave it to the pub across the road. Odd looks from the people propping the bar up as I came in with my 'missed delivery' slip and the landlord produced a huge box from under the bar.

Royal Mail have been disposing of batteries for long enough, but they're taking the piss a bit now. Might want to read up on their prohibited items before you send something with them... http://singletrackworld.com/2013/12/thi ... his-first/

Big fan of Amazon Locker here!

The main thing about it is, it gives Amazon direct visiibility of whether the courier has done their job or not: They have to code packages into the lockers, so no more excuses about "you were out", and no leaving it at some random house/bin/hedge somewhere nearby. (Or sitting on it for a week and then delivering it, as my local RM sorting office has taken to doing this year.)

Well worth a slight detour on the way home from work in exchange for knowing I'll definitely get my stuff on time.

Agreed. Collect+ is also brilliant.

It is excellent, but with two really annoying flaws. There's a size limit on what you can get delivered there which is slightly understandable, but they also won't deliver there if the item costs over a certain amount. Which is bullshit because the more expensive items are the stuff it would be more useful to have reliably delivered.

Amazon are really hit and Miss on parcels with regards to what needs a signature and what doesn't.
I had 2 parcels yesterday, the first one was delivered by the Royal Mail, had a value of £20 and that needed me to sign. The 2nd one had 2 things in the box with a value of £25, I found it dumped on my doorstep piss wet through when I went out to the car around 3.30pm yesterday, a parcel earlier in the week from them was left with the people next door.

They must open themselves to people ripping them off saying things haven’t been delivered.

Well, here we are again.

Amazon. Amazing. I thought I'd get all of my gifts ordered, so everything was done by the 2nd December. Most were actually bought October/November, but I still have those last few bits from Amazon to come.

Dispatched on the 1st and 2nd December, I am awaiting two parcels.

Amazon site said that they are coming via WPDS. The first due yesterday and the second due tomorrow. Obviously the first did not come yesterday. There's a tracking number, but that doesn't work on the Amazon site. So, I have a look at WPDS's site:



D'oh!

It turns out that it is actually a service called Whistl that is to blame. Whistl are ex TNT, and from the look of the mounting Amazon feedback, pretty rubbish! Nobody is receiving anything. I believe that the major distance distribution and sorting is handles by Whistl and the last leg (to door) delivery is carried out by Royal Mail. I haven't raised any complaint. I've done nothing but go to the 'my orders' page, but I have just had two emails from Amazon to say that if my goods do not arrive by the 15th December that I should contact them for a refund, which makes it sound as if they are not hopeful that these items will ever arrive.

WPDS are apparently also fielding loads of calls from disgruntled customers, though they handle nothing by Royal Mail. I wonder if they could take legal action over the damage to their reputation, or even for the time wasted taking calls and answering emails from Amazon customers?

Ugh, that's pants Mimi. And also making me think I should open the myriad of boxes in my hall from Amazon so that I can check I've got everything I've ordered...

Sandeep is going to help me.

Lets see how this goes...

Platitudes so far. He really wants to help me.

He will do his level best to get the issue resolved for me.

He is checking my order number. Very, very slowly.

Poor Sandeep probably does not know what 'sepcifically totake' means. Neither do I, and I typed it.

Neither of my missing orders is going to arrive.

They are lost.

Two of the Christmas gifts I had orders will not be coming as they are sold out now

The other items will be re-desptached. I have asked for them to be despatched by another method. It's things like Breastmilk bags, bottle teats, etc, that I really need.

And my SD card.

I'm sorry Mimi. Were they delivered by Amazon Logistics? They are unfailingly shit in my experience. I'm tempted to make 'stop using Amazon' as one of my new year's resolutions.

No, it's WPDS according to Amazon, but a little research suggests this is mis-information: it's actually Whistl (ex TNT) who carry out the distribution to Royal Mail's 42 hubs, where the delivery is then made by RM to the door. Whistl must have bid for the cheapest contract and I assume got in over their heads, as nobody is receiving their items.

I would like to suggest their motto should be:

'Want your stuff? Go Whistl for it!'.

Sandeep is gong to re-despatch the items they do have in stock (luckily most of the stuff for Darwin's feeding and care at least) and I'm going to see if I can hunt down replacements online for the Christmas gifts that I am unable to get replaced.

Bah, humbug.

I have asked if they can re-despatch the goods they have in stock to arrive quicker, and via a more reliable service, and Sandeep has said I should have them in 24 to 48 hours... Let us see, Sandeep, let us see.

I remember the first time I got something delivered by Amazon Logistics I could tell the guy was completely fucking baked, stank of weed and everything.

Never had any problems with them, though.

I was cleaning out my car on the drive at 6pm last night and Amazon logistics were delivering on my street. Not bad for Sunday evening

Yes, we saw a DPD van out yesterday as well. I guess at this time of year it makes sense. I remember RM delivering on a Sunday At Christmastime one year.

They seem to find it impossible to find my work address, despite a huge sign outside and reception being open 24/7.

They've even 'failed to deliver' when I've been in the sodding building.

I can't think what courier it is (HND, maybe) but one always tries to deliver to our office at 8pm, when it is shut. They'll send a text saying that they will try again tomorrow, and again turn up at 8pm, having seen the day before that it is an office building with displayed reception times that shut at 5pm.

I guess where I get stuff delivered to at home presents no particular challenges to a delivery driver, even if he's spangled on weed.

I haven't had any problems with Amazon logistics or any courier company for that matter... Until now!

My neighbour is retired and has happily accepted parcels in the past as he's in all day. Only recently, the courier companies have been leaving parcels in and around our bins. It's not great when the bin is full of nappies and a weeks worth of rubbish though.

In my case today there isn't an issue with the delivery to door (that's handled by Royal Mail so would come via our normal delivery chaps, anyway), but the route to the Royal Mail hub is being performed by Whistl. They collect the parcels from Amazon, sort them into 42 piles, and send each of those 42 piles to a different Royal Mail hub, where they sort the mail to take to customer.

Or, at least, that is how it should work.

What is actually happening is that they are being picked up from Amazon by Whistl.

And that's it.

I assume there are some massive warehouses of presents, all lost somewhere.

Damn helper elves.

Hermes delivered a parcel to me at the weekend.
When I say "To me", I actually mean, "Left on the doorstop in full view of everyone"

Date Time Status
12/12/2015 14:13 Delivered to Porch
12/12/2015 08:45 Courier Received
12/12/2015 06:07 Manifested to Courier
11/12/2015 13:32 Processed at Depot
11/12/2015 03:46 Order Generated
11/12/2015 02:32 Hub Sorter Receipt Scan

I think it depends on what your order (as well as how good\bad the courier is) if they dump it on the drive or not

I order meat and fish online and they will dump that on your drive regardless if nobody is in, the box has a sticker on it saying goods are perishable and not to return it.

It was a £130 Lego set.

Effing Sandeep, the lying git.

I am on the phone to Amazon. I'm staying calm because it is not Kimberley's fault at all, but oh my goodness it is difficult.

Some kind of fuzzy baroque piano piece is in a continuous loop.

Sandeep deserves to have a bad day.

Kimberley has actually re-ordered the things that are still missing from the first package (as I now have a few of the items as the second of the two packages actually turned up eventually) and refunded the items that they are out of stock of. Sandeep did indeed lie. And I gave him good feedback, the horrid little man.

Not a massive pain, but I've just had something delivered which Amazon says has been "handed to resident". What they actually mean is "it's been left outside the front door in the rain. We didn't knock or anything because, you know, you always go outside the front door in the rain don't you? You'll find it."

I've emailed them to complain. It's not the level of service I expect as a prime member.

I ordered exploding kittens from Amazon At 2pm. It has just been delivered, that's a new record.

One of my kids got exploding kittens for Christmas. It's really good! Sorry, nothing to do with couriers.

I'm sat in my office at home, which is handily located by the front door. I hear some letters tumble through the letterbox. I know a parcel is coming today, and I know the posties round here generally just leave sh1t outside without so much as ringing our doorbell, in spite of my protests. So I open the front door to check.

The postie hears the door and comes walking back down our path saying "Oh, I just left it with your nextdoor neighbour, that's what you asked us to do if you're out." But I'm not out. I'm in. He didn't knock. He didn't ring. He somehow thought it easier to walk round to nextdoor's and ring their doorbell, and give the parcel to them, than do the same at the address he was meant to deliver to. Dribbling, puce-faced idiot.

My wife ordered a phone from car phone warehouse, to be delivered to our local branch yesterday. Having received numerous emails that it would be available for collection, she heads down to pick it up only to find* it wasn't available as the DPD courier had tried to deliver out of hours to the CPW shop!


*after 40 minutes!!

Animals. There must be demand for a logistics company that doesn't treat the goods it delivers and recipients badly. The service generally reflects badly on their paymasters (eg Amazon), There Must Be A Better Way. It's time for People's Parcels, the first logistics co-operative. Who's with me? No one?

Everyone should just use Collect+. Not at home? Doesn't matter, because it's being delivered to the corner shop down the road which is open all the time!

I've got an Amazon Locker near me which is handy, seeing as Amazon Logistics couldn't find their own arse with both hands.

Just about to use it for the first time to return my headphones to Amazon. Praying they don't lose them.

Whilst that Whistl company that Amazon were using over Christmas were absolutely embarassing (my parcels never did turn up, by the way, lost forever ) Our local Amazon Logistics guy is lovely. He will carry anything up and down the stairs, is always patient and one day when it was particularly bad weather he offered to pick anything I needed up from the shops and drop it on his route back, because he could see I had a newborn (at the time) baby. Our Amazon Logistics chap appears to be just a man in a beaten up old van, so I guess it very much depends on the work ethic, intelligence and care of who you happen to have near you doing the job, and I guess that varies WILDLY.

It's more the fact they can never be bothered to deliver to my work; either dropping it off at some random business on the opposite end of the business park, or saying it was undeliverable because reception was closed (it is 24/7 and this even happened once when I was sat at my desk).

Do you know if it is the same person that does the delivery to your work place each time? If so is there a way to contact Amazon about the repeated issues to explain that maybe they need to talk to their delivery person as (s)he has the wrong address? I guess it's a bit academic now if you've stopped using Amazon, but if you ever go back to them it might be worth requesting that they either use a different service or re-confirm the delivery address with the delivery person or you'll not ever use them again (again).