Be Excellent To Each Other

IT'S VERY HARD TO LIVE ON EBAY NOW

Next email will be 70% as a final offer and a threat to negative feedback.

Ordered one dining set (plates and so on) from Argos.

Arrives smashed.

Start a return, send photos to Argos (their Ebay thing)

Return accepted.

Print label. I don't have a printer...

I have absolutely no other option than to print a fucking label with a printer I don't fucking have. I can not even add a message to tell Argos I don't have said fucking printer.

/bangs head on wall.

Its not just EBay you have to watch when selling, Pay Pal can cause issues as well

I had an email from them about something I sold back in November, the claim was that the payment was made without the account owners permission

Unless you have proof of postage (which I did) Pay Pal will find against you, they even advised that I took pictures of everything!

Pay Pal claims of this nature can be raised up to 180 days after the sale. I thought the whole thing was a bit suspect as 10 weeks had elapsed since the payment, who doesn't look at their credit card statement for that long?

I threw away a ton of post office receipts from September/October yesterday.

I think I'll dig them out the bin.

I'm selling a couple of old push chair/travel systems on eBay. They've been on for 10 days and I must have had about 25-30 people ask if I have a buy it now price or if I'll sell bits of it separately.

Annoying.

And last night I put some more stuff on eBay. I woke up this morning to two messages asking if I've got a buy it now price.

What's wrong with people? Someone has offered me £10 for one item which straight away makes me think that it's worth more than that so clearly, I'm going to want to let the auction run.

The best thing these days is to stick a buy in now price on and insist on immediate Pay Pal payment.

It stops all the email messages and the nutters that buy things then never pay.

Yeah, the large majority of them will be chancers hoping you'll accept far less than it's worth.
Even if you put a disclaimer in saying "No BIN" they'll still ask.

Tomorrow is BIN discussion day, anyway.

I have epic bin tale to tell.

Thing is you are selling old stuff which I guess in part is cluttering up your house and that you have also had you moneys worth from?

So best thing is to search for what you are selling first in Ebay then look at completed listings and see what is a realistic price.

Then set the BIN and also immediate Pay Pay payment, if it doesn't sell you can adjust and relist for free

This filters out all the clowns that make shit offers and ask dumb questions.

Good point. I've got a load of wrestling masks that I'm planning on putting on ebay this evening. I might follow your lead and do this.

Trade you one for some games

If you're serious, you have a deal!

Sure. I've always wanted my own wrestling mask!

Me (at a museum).

You have a really hairy tongue

He got it from eating uncooked pork.

Is that Vision or Curio? They both look the same from the parts that are on show.

Title

Ace, well you have a deal. I'll post a selection tonight that you can pick from.

I'll then leave it at home for a few days while I forget to go to the post office.

I've had three odd but overall positive experiences on eBay recently.

The first, a new bidder with no feedback won an auction I had up. When she won she said that her card was stolen so she had to wait to make payment. About ten days later her new card hadn't arrived, so after a bit of a chat she decided to use a bank account funded payment and pay via e-cheque. This took ages to clear (nearly two weeks) and as I was getting ready to go to the PO she emailed to say that she noticed that the address she had down was made from half her address and half her mum's in another part of the country, she assumes Google autocompleted. I think she was a bit upset as having bought a few things from various sellers, having waited so long to get payment to us and then realise that all the others had already sent to the other address as the other e-cheques cleared quicker that she'd maybe not receive the items. She said she was pregnancy and just everything was going wrong as she couldn't concentrate and kept getting muddled. I put a few little baby things in with the order: a little toy and comforter, etc. She got the parcel yesterday and sent me the loveliest email and feedback, about how a kind act by a stranger can just put everything into perspective. It's true, and I have felt that a few times in my life, so it left me feeling very glad that I could make this girl smile a little after a run of bad luck.

Another auction was won by someone who's eBay account name was different from the paypal account and different again from the recipient address. Anyway, they claimed not to have received the parcel (whether they did or didn't, I have no idea) but instead of contacting me filed a dispute. I dropped them a message just to ask if it might have gone to a relative's address as this was different from the paypal or eBay names (all had the same surname) after no response I just refunded her, and chalked up the loss, but I contacted Royal Mail with the proof of posting receipt, and they only went and refunded me the cost of the item and the postage, so I made no loss!

The third was a transaction as a buyer. I bought a baby monitor that is £85 new, but there was one on ebay new and sealed for £60. Fine and great, except when it arrived it was not in any way new or sealed. It was clearly used with all the normal marks from every daywear and tear, and even a bit of yellow paint on it. I had no problem with buying second hand, but I'd not have paid so much for a second hand unit (there were plenty of others going for £40-£50 or so for the type I wanted. 'Sealed' in this case meant that they sellotaped the bits into some old bags.

I contacted the seller and said that I had received the unit but was disappointed that it had been sold as 'new' and included pictures of the paint and scuff marks, etc. She replied saying that she had sold it previously to someone who changed their mind, but who told her that they hadn't looked inside the (not sealed) box, she didn't check and took them for their word, etc. It was a tall tale, but I couldn't be bothered to argue, but she said I could either sent it back for a full refund or she's refund me 50%, so it ended up only costing me £30, which was actually a bit less than the others were going for if it had been sold as being in the condition it truly was in.

Anyway, It's just nice that things seem to have resolved themselves in these three cases.

Also! I phoned eBay after a seller was harassing me by contacting me 3-4 times a day to remove neutral feedback I left for a faulty item. They offered me a refund (it was for a tiny cheap thing) so I said I would, but they messed up the resolution, so I couldn't change it, and I said if they could open the dispute back up I could. I asked eBay if they would open it for me as this guy was contacting me and getting quite nasty, and I just wanted him off my back. eBay said they would not as his behaviour was inappropriate and in this case the neutral or negative feedback served to protect future customers, but blocked him from sending me any messages. I never thought I'd say yay for eBay, but yay!

Hardest job in the world.

Can I get a tldr?

You can get a summary - Mimi is the best!

She sold some stuff on eBay. It wasn't as soul-crushingly awful as usual

Ta.

That mask is very slimming, Andy.

What do you mean?

That's me.

Or Dr Lave

On the topic of Pay Pal...

I bought some stuff from Achica via them, if your not familiar with Achica they sell all sorts of things, but never place the orders until they have received customer orders so it can take a while for things to arrive

I ended up getting 2 of the 3 things I ordered with a note saying the outstanding item would follow. Weeks went by so I emailed them a few times and got no response. First issue I've had with them, but have heard that their customer service is crap.

So I opened a dispute with Pay Pal and made it clear in the notes I just wanted the outstanding item or the £5.99 it had cost from a £26.99 order.

They just refunded me all the money! Emailed Achica twice since explaining and asking how I refund them for the items I received but no reply

KEEP IT!

Yep, keep it. They should have responded in the first place to help you out so they've only got themselves to blame.

New tweed get!

I sold some wrestling figures on eBay recently. They've all been opened but have been returned to their boxes which they've been sold with. I stated this in the item description.

I did wonder how long it would take for someone to complain that they're not sealed and what do you know? I've had someone complain today after receiving them over the weekend.

I've replied saying that the item description says that they've been opened but as a gesture of goodwill, If he sends them back at his expense then I'll refund the cost of the figure but not his postage (to get them back) or the original postage. I think that's fair, don't you?

Fair but if they push ebay they will get the full amount (including postage) back

So I should be out of pocket because someone didn't read the description? Good old eBay....

Yup. Because you didn't read the T&Cs when you signed up

Two wrongs don't make a right.

It's for reasons like this that I don't use ebay. What does it actually say in the T&Cs that would put The Vision in the wrong here? "If the customer is unhappy in any way, you have to refund the full value of the item plus the postage?"

eBay is garbage for sellers.

Exactly. I'd understand if I'd described the item incorrectly but I didn't. I've shown goodwill by accepting them back so I'm hoping he'll just send them and not go through eBay.

http://ocsnext.ebay.co.uk/ocs/sr



All they have to do is say it does not match the description (it doesnt matter if it does or not) and they can get a return with their postage refunded.


http://pages.ebay.co.uk/ebay-money-back-guarantee/



And this one says that you may be out the postage for sending , you may also be out the postage for them returning it to you.

http://pages.ebay.co.uk/help/buy/return-item.html

Seriously? They wouldn't even check as to why it doesn't match the description? Surely they have to give a reason.

So I could order a PS4, get it, tell them it doesn't match the description and get my money back? If I was dishonest, I'd probably try this.

Well yeah, but you have to give the PS4 back.

Everything on Ebay is setup to benefit the buyer - read any of those links i put above and look for *anything* from the sellers point of view - its just not there !

Ebay do occasionally try to clean up stuff but often just put in dumb rules to correct it or make even more money off it - a quick example :

'Fake' postal costs

Ebay used to have a problem where people would list an item at £1 but have the postage at £99 so the item sells for £100 but ebay only got fee's on the £1 final value fee and not on the postage , to get around that ebay did two things :

1) 'Limited' postal prices
I was selling a controller a few weeks ago , and it was massive , to post it ended up costing around £14 at the cheapest parcelforce option , when listing it ebay limits the amount you can charge for postage to around £5
2) Charge you fee's on what you charge for postage ! , so if i am posting something and the postage is £5 , ebay charge me 50p off that (10% sellers fee)

However the seller would be out the cost to mail it to TheVision , and probably the costs for TheVision to mail it back

For something like that , with insurance that's probably the better part of £30 the seller is out for no fault of their own (plus their 'paypal account' will be unusable while Ebay and Paypal piss around with it)

And in the meantime, I'll have completed the Last of Us 2 (I'll hopefully have played the first before the second comes out)

eBay is sellers garbage.