Mimi wrote:
I don't understand much about cars, but if it's like the proximity sensors that other brands of car are having and you are having this much trouble getting that sorted (especially factoring the amount of your time thus is eating up), I really think that the customer service here should be going all out to sort this for you, and throwing in some extras on the top. Personally, I would not settle for it as it is. How long and for how many repeated visits, calls and reports has thus been going on?
The thing is Mimi I'm not sure what more I could reasonably ask for, at the end of the day it's a ten year old car that has had two 'car' issues since I bought it and one 'other' issue. (I know it sounds like a catalogue of disasters from this thread, but you can actually distil it down to three distinct issues.)
The main 'car' issue was it going into limp mode and admittedly this was a pretty serious one, but it was diagnosed and fixed at the dealer's expense (under 'warranty'), and he gave me a courtesy car for a couple of weeks whilst waiting for the required part to come from Germany. I'd say he didn't have any change out of £1000 overall for that.
The 'other' issue was the Dension aftermarket audio/bluetooth kit being fitted incorrectly, (so it would never remember where it was up to on the hard drive after having been turned off), which was corrected by the guy who installed it at no expense to me, and since then it's been fine.
The remaining 'car' issue is the Parktronic, and yes I've lost count of how many times it's been back for diagnostics and supposed fixes, but at the same time there's never been any quibbling about it being taken back for a further effort to be made. I suppose I could try to insist that he stop sending it to the local specialist place, and instead send it to the main Mercedes dealership and tell them to fix the Parktronic. I imagine the labour bills alone for that could get pretty eye-watering which is perhaps why it's not been done already. (They have replaced three sensors, which cost £100 each, and there's all the time that they've spent on it as well.)
On balance I'm genuinely not that bothered by the whole affair, the dealer I drop the Merc off at is very close to where I work, and they take care of getting it to wherever it needs to go and then back to the dealer for me to collect after work, and they always give it a wash too, which is nice.
The people at the dealership are all very pleasant, we're on first name terms with each other and always have a friendly natter.
I dunno, it's one of those situations that doesn't seem worth getting arsey over, I've had a verbal assurance that they'll continue to work on the Parktronic once the 'warranty' expires (which is now actually, come to think about it, as I got the car on 23rd February), so as long as they honour that I'm content enough to continue as is.
As it stands I have a car that's fully operational apart from a temperamental Parktronic system, when you buy a ten year old car for £10.5K that cost £50K when new, I think it's important to have realistic expectations about things not being entirely perfect - which is where I'm at with it.