Be Excellent To Each Other

Did you try flashing HDN's BIOS?

I have to say our Home Delivery Network person is absolutely awesome. If you're out for any reason she leaves her personal phone number on a card and has often popped around in the evening to drop the package off. Helps that she lives 3 streets over, of course.

Yeah our HDNs are quite good too, there is a reason that Scan is AKA Scam (did you see what they did there?)

Malc

Every time I tried to explain to Scam at 10p a minute that even if I didn't like the colour (due to distant selling laws) I was entitled to a refund they just wanted to argue. So basically they're a band of pricks who see fucking customers as some kind of a sport.

Trading standards will take care of it now.

Try

http://www.saynoto0870.com/companysearch.php

it gives you a non 0870 etc numberetc..

Scan -
Scan Computers 0871 472 4747
Alternative 01204 474747
Fax: (0870 7554787) 01204 474787
Customer services & sales.
Also for: 0870 7554747

That website is a godsend sometimes. For bonus points, the alternative number doesn't always send you to the right place, so you get through to disgruntled employees who then have to forward you to the real line.

HDN just delivered some Amazon books. All was fine. Apart from the fact that Amazon took a week to dispatch them.

Know how that feels.

KIIIINNDLLLLLEEEEE!

</fugitive>

Home Delivery Network are bad, in general, because they outsource most of their local delivery to casual workers and they don't seem to control them very well. If you luck out (as Dimmers has), that's great (until that person quits or goes on holiday) but around here they are awful. They once, somehow, delivered an Amazon parcel of Christmas presents addressed to my work address to a colleague's home address, which remains the worse piece of courier fuck-uppery I've ever seen.

KIIINNDLLEEE!!!!

The good thing about them, though, is if you complain about your delivery driver, he'll get sacked. Seriously.

On a previous courier rage related whinge, I found a HDN courier forum, and found loads of posts about people being sacked for leaving parcels in "secure" places only for the customer to complain about the parcel going missing and stuff. Followed by supportive comments from fellow couriers saying "it's not worth the risk, man, sorry for your loss. In future, I'd ALWAYS get a signature, cover your back, yo!" etc. It was like I'd stumbled into a secret club.

I really hope that happens. I have complained all the way from the regular number (0871) to the Fareham depot (where he works) and head office.

I did a couple of google map images last night to show just how ridiculous this is. Firstly the green square is my house and the A pointer is where his van was.



And then a ground view of what I could see. I was standing in my front garden which is elevated about 15ft from the road. So our housing block looks like a castle, red and yellow bricks. The cunt cannot even pretend he didn't see it, he just didn't even look. He pulled up where I have circled in green (not his van but where he was) got out, scratched his ass, got in and drove away RIGHT PAST MY HOUSE without even looking.



The thing is, if you look to the topmost left of the pic you can see where the houses end. After that? Well you have about three to four miles of farm fields and trees before getting to the next town.



They truly are awful. If you google it? you just get more and more horror stories. How the fuck they have stayed in business is beyond me. Infact, seems like they are struggling.

http://www.dailyecho.co.uk/news/4072349./



Well then why don't the cunts fucking do their jobs. Maybe then the lazy fucks would have less to worry about?

I don't usually say these sorts of things because they are usually nasty and spiteful, but I truly hope these fuckers go out of business.

You're a fucking nutter. Do you phone up the Royal Mail & complain every time a postman is in the street but not delivering stuff to you as well?

Another pic, purely for the hilarity purpose.

So on the phone last night the woman said "Well maybe your house is hard to see and he couldn't find the number".

So I replied "couldn't find the fucking number? MY HOUSE HAS GREAT BIG DUTCH PORCELAIN NUMBERS STUCK RIGHT TO THE FUCKING FRONT OF IT".

And to show that I have taken a pic of what the driver would have seen had he even been looking. I mean really, I have to question if the cunt even has eyes

That's completely different. Where I live is quiet and very remote. If every house within a few miles of me had a parcel coming they would all fit in the same van. Plus we are 70 miles from the HDN depot. Thus why the fuck would you send two vans out?

So yes, that van was the HDN van and that cunt had my parcel.

Oh and for the record it's been confirmed. I described the driver and it was him and my parcel was on his van.

How do you know your parcel was in the van?

Because I do.

GETINTHEBACKOFTHEVAN

edit: awesome! http://getinthebackofthevan.ytmnd.com/

If you speak *nicely* to the depot, they'll tell you exactly where the system thinks the parcel is: which van, which cage in the warehouse, whatever.

The problem is, it's not always where the system thinks it is. It's not uncommon for a driver to scan a load of parcels into his van only to find that it's over-weight, and some of them have to be unloaded. So now it's not in the van and the system doesn't know it until all these loose parcels lying about get tidied up and scanned again at the end of the day.

I used have a job loading and unloading parcels and vans. Awesome job it was.

Did you get training or did you just pick it up as you went along?

<groan>

HDN are cavemen

They do use scanners but it takes about an hour to update in the system. They have no means of contacting their drivers (which is terrible, what happens if one gets robbed?!?) and so have to wait nine hours before they can give you any answers. Their vans don't have GPS or Satnav.. I mean really, in this day and age that's fucking dreadful.

I did speak nicely to the depot. Thankfully by that time I had calmed down and it was a free phone call (being a national number) so I was in a far better mood. The manager was a nice bloke too.

JC do you know how much it costs to do all the stuff you suggest?

They would have to pass the costs on to the customer...

The way I see it JC, there were two possible outcomes.

Option 1: HDN van arrives on street and departs again. JC thinks to himself "Oh, maybe my parcel wasn't on the van, nevermind, I'm sure it'll arrive tomorrow" and the next day the parcel arrives.

Option 2: HDN van arrives on street and departs again. JC works himself up into an apoplectic rage, takes screenshots, spends time on the phone to various people demanding to know where his parcel is and the next day the parcel arrives.

You chose Option 2. Imagine how less stressed you'd be if you'd chosen option 1. The outcome is the same, with none of the stress.

I don't think any of the HDN people delivering to me have a van, they use their own cars from what I can see. I always assumed the vans were just for depot to depot delivery (and perhaps in the more populous cities?)

Malc

They all have vans around here. The exception is when a van is broken, someone then has to use their car. The vans are broken a lot of the time. So are the scanners - there's a mad dash to get a working one at the start of the day.

Then they should !

DPD for example give you a one hour window for your delivery. That means you can even go and take a dump and read something interesting safe in the knowing you won't miss it.

I asked the driver how they could do that and he said they have it all mapped with software and shit, and how if they don't make the one hour window you get a phone call letting you know before hand and everything. They also get reamed out if they fuck up.

I don't mind paying for that tbh. £8 is their charge and worth every single penny.

DABS et al are cutting corners. And, they're not passing that saving onto you. Which stinks IMO.

Oddly enough Scan are now using DPD as their only courier. Looks like City Link screwed the pooch.

Edit. The satnav would pay for itself fuckin quickly IMO. Can't imagine the petrol wasted driving up and down the same street, or the time wasted for that matter.

Yeah, and none of the fun. Stop dishing out good advice!

Not everyone wants to pay £8 for a delivery,hence there are different companies that offer differing services.

How are DABS cutting courners? Is there delivery policy on their site?

They should give you the choice then like Amazon do. If you want it cheap you can have it, but it'll take a while.

I need this board. Right now. And for that I don't mind paying a little extra.

So why did you order from Dabs instead of somewhere that uses a JC-approved courier?

They offer (looked on the website) standard and next day (£6.99)..

I'm still interested in why exactly you've ordered another motherboard, literally days after your last one, and, as far as I can tell, the nth one you've ordered this year. What are you building?

I still think you should have shouted him when you saw him.

I bet he would have been glad to have one less parcel to think about.

Thats no moon!!

Cor! Motherboard-arium!

In fact the delivery choice is quite comprehensive

http://www.dabs.com/deliverydetails.aspx

I didn't get one

WHAT ARE YOU BUILDING? Do you fix computers or do you have multiple computers or what? Please, I'm dying to know - why all the motherboards?

Could I interest you in a "Would would MaliA do?" bracelet? In times of stress, conflict or sexytime, you can look at the bracelet as a reminder for the best course of action, Mali's course of action. £59.99 each, items sent first class post.

Seriously, though, it's dead hard being THE VOICE OF REASON around here, it's like herding blind cats in the dark on a cattlegrid.

An electrified cattlegrid made of reavers, I like to imagine.

powered by dynamos

I'm almost certain he doesn't want to answer me for some reason. WHYYYYY?!