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Windows 10 Live Account Issues
https://www.beexcellenttoeachother.com/forum/viewtopic.php?f=3&t=11061		 Page 1 of 1
Author:  asfish [ Wed Sep 06, 2017 14:40 ]
Post subject:  Windows 10 Live Account Issues
Our cleaner has managed to lock herself out of her laptop

It used to be a local account logon with simple password, but now when you boot it up the primary account is a Live.co.uk account

She said that the account is hers but has no idea of passwords, etc, or how this got changed, there is also "no log on as another user" option

Also turns out her granddaughter needs all her college work on said laptop by Monday :roll:

Any ideas how I fix this (assuming no chance of getting live password) I can of course strip the disk out and rebuild it with another one then copy back the data. I don't really have time with work\kids to be doing that sort of stuff these days, so hoping there is some sort of Windows 10 PE based tool I can use?
Author:  TheVision [ Wed Sep 06, 2017 14:42 ]
Post subject:  Re: Windows 10 Live Account Issues
Can she try and log into her live account on a working PC and see if she can reset the password there with security questions etc?
Author:  ApplePieOfDestiny [ Wed Sep 06, 2017 18:17 ]
Post subject:  Re: Windows 10 Live Account Issues
Windows 10 is bitlocker by default isn't it which would fuck that workaround. Certainly the last two I've had it was activated on startup.

You should pay your cleaner more so that she can afford a new laptop with windows hello. Issue resolved.
Author:  Grim... [ Wed Sep 06, 2017 21:34 ]
Post subject:  Re: Windows 10 Live Account Issues
Sadly, Bitlocker is not on by default.

We have to turn them on at work.
Author:  DavPaz [ Wed Sep 06, 2017 21:53 ]
Post subject:  Re: Windows 10 Live Account Issues
Is there an admin account? Might have to go into safe mode, but could still get files maybe
Author:  MaliA [ Wed Sep 06, 2017 22:42 ]
Post subject:  Re: Windows 10 Live Account Issues
Get a new cleaner. Problem solves itself.
Author:  myp [ Thu Sep 07, 2017 21:30 ]
Post subject:  Re: Windows 10 Live Account Issues
Grim... wrote:
Sadly, Bitlocker is not on by default.

We have to turn them on at work.

Bitlocker is only on Enterprise anyway, isn't it? Or am I thinking of Win 7?
Author:  Grim... [ Fri Sep 08, 2017 9:29 ]
Post subject:  Re: Windows 10 Live Account Issues
Windows Vista or 7 Ultimate, Windows Vista or 7 Enterprise, Windows 8.1 Pro, Windows 8.1 Enterprise, or Windows 10 Pro.
Author:  myp [ Fri Sep 08, 2017 10:08 ]
Post subject:  Re: Windows 10 Live Account Issues
I'm going to go out on a limb and say it's not a Bitlocker issue then.
Author:  Cras [ Fri Sep 08, 2017 11:23 ]
Post subject:  Re: Windows 10 Live Account Issues
I don't think anyone thought it was, but were instead asking whether popping out the disk and sticking it in another machine would be viable.
Author:  KovacsC [ Fri Sep 08, 2017 11:37 ]
Post subject:  Re: Windows 10 Live Account Issues
I just tried to run Bitlocker, it says i need a TPM moudule. I have a ASrock Z95 MB, what should i be looking at?
Author:  DavPaz [ Fri Sep 08, 2017 11:39 ]
Post subject:  Re: Windows 10 Live Account Issues
KovacsC wrote:
I just tried to run Bitlocker, it says i need a TPM moudule. I have a ASrock Z95 MB, what should i be looking at?

The screen
Author:  Grim... [ Fri Sep 08, 2017 11:43 ]
Post subject:  Re: Windows 10 Live Account Issues
Does it have a password?
Author:  KovacsC [ Fri Sep 08, 2017 11:43 ]
Post subject:  Re: Windows 10 Live Account Issues
DavPaz wrote:
KovacsC wrote:
I just tried to run Bitlocker, it says i need a TPM moudule. I have a ASrock Z95 MB, what should i be looking at?

The screen


:facepalm: Ok

If i need to by a TPm module, which is the correct one for my motherboard..
Author:  KovacsC [ Fri Sep 08, 2017 11:43 ]
Post subject:  Re: Windows 10 Live Account Issues
Grim... wrote:
Does it have a password?


My PC has a password yes.
Author:  Grim... [ Fri Sep 08, 2017 11:44 ]
Post subject:  Re: Windows 10 Live Account Issues
Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption > Operating System Drives > Require additional authentication at startup = "Enabled".

Check the box in the window below "enabled" that says "Allow Bitlocker"
Author:  myp [ Fri Sep 08, 2017 11:46 ]
Post subject:  Re: Windows 10 Live Account Issues
KovacsC wrote:
I just tried to run Bitlocker, it says i need a TPM moudule. I have a ASrock Z95 MB, what should i be looking at?

You don't need a TPM module, although it is preferable. You can use Bitlocker with a USB stick too.
Author:  KovacsC [ Fri Sep 08, 2017 11:49 ]
Post subject:  Re: Windows 10 Live Account Issues
Grim... wrote:
Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption > Operating System Drives > Require additional authentication at startup = "Enabled".

Check the box in the window below "enabled" that says "Allow Bitlocker"


Done.
Author:  KovacsC [ Fri Sep 08, 2017 11:50 ]
Post subject:  Re: Windows 10 Live Account Issues
Lonewolves wrote:
KovacsC wrote:
I just tried to run Bitlocker, it says i need a TPM moudule. I have a ASrock Z95 MB, what should i be looking at?

You don't need a TPM module, although it is preferable. You can use Bitlocker with a USB stick too.


looks to be £10 for TPM, but there seems to be a few options
Author:  KovacsC [ Fri Sep 08, 2017 12:07 ]
Post subject:  Re: Windows 10 Live Account Issues
Cheers my drives are encrypting
Author:  KovacsC [ Fri Sep 08, 2017 12:07 ]
Post subject:  Re: Windows 10 Live Account Issues
Cheers my drives are encrypting
Author:  asfish [ Fri Sep 08, 2017 16:31 ]
Post subject:  Re: Windows 10 Live Account Issues
Quote:
I don't think anyone thought it was, but were instead asking whether popping out the disk and sticking it in another machine would be viable.


Thanks what I'm doing as at least after a little bit of messing around I can leave to install then copy the data back
Author:  asfish [ Sat Sep 09, 2017 15:43 ]
Post subject:  Re: Windows 10 Live Account Issues
All done now, I was impressed with Windows Update. I used a Windows 10 ISO with updates to August 2015 to do the install.

I had set aside 4 hours or more for all the updates based on previous experience and the age of the hardware.

Reckon it took 45 mins to get it on the Creator update.
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